This role is responsible for supporting business needs through the implementation and maintenance of IT applications, whilst ensuring strong governance. This role reports to the Head of Application Services.

Job Responsibilities

Project and Application Services Management
Deliver IT application projects and initiatives from definition to closure
Manage outsourcing of new projects, enhancements and maintenance / support of IT applications
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Ensure effective vendor management to meet stakeholder expectations for project delivery and service level agreements
Submit budget proposals and recommend subsequent budget changes for IT systems where necessary. Monitor and track project expenditure within budgets
Provide and manage the budget and cost for new project implementations as well as maintenance & support. Monitor and track expenditure within budgets, managing operational governance and reporting for budget and forecast.
Conducts all project management activities/tasks to ensure schedule, benefit/cost, and quality goals are achieved.
Define project scope, goals, timeline and deliverables that support business goals in collaboration with project sponsors and stakeholders
Develop full-scale project plans, related communication documents and keeping project documents complete and current
Lead the project and business teams through integration testing and UAT; manage and resolve test defects.
Proactively manage changes in project scope, identify and solve issues, identify potential risks and devise contingency plans
Plan and manage the maintenance and upgrade of IT systems
Manage the interfaces and integration between IT systems
Maintenance & support of IT applications including incidents response and resolution in accordance to service level agreements
Ensure compliance, represent in audit of IT applications and resolution of audit findings, if any
Reporting & Governance
Establish, monitor and report key performance metrics, project progress and budgets for management to understand performance and return on investments
Develop and cascade governance frameworks, policies and controls to ensure delivery of business value
Provide the budget and cost for projects, managing operational governance and planning budget and forecast
Define and implement governance processes for projects, procurement, enterprise risk, cybersecurity and data governance. Performing impact analysis, mitigation and reporting.
Digital transformation
Support the design and development of digital transformation strategies
Lead a variety of strategic digital transformation initiatives from end-to-end
Evaluate and propose technology investments to align technology strategy with business strategy
Partner with senior business leaders to solve problems and create value

Job Requirements

Education

Bachelor's/Master's Degree, preferably in Information Technology or related field.
Professional certifications preferred: PMP, CITPM, ITIL

Experience

Minimum 10+ years relevant experience in IT applications project management and maintenance support
Hands on experiences of Agile and Waterfall projects to deliver the best practice project management methodologies, tools and processes.
Strong experience in outsourcing & contracting for technology projects, vendor management for project delivery and application support in fast-paced tech-driven organizations.

Skills and Attributes

Excellent communications skills and proven ability to manage senior stakeholder interests.
Ability to work effectively with cross-functional and multi-disciplinary teams.
Strong vendor management and stakeholder management, problem solving and decision making.
Proven leadership, analytical skills and strong attention to relevant details.

Desired Skills And Experience

Experience in one or more of the following IT application domains is advantageous:

Finance and procurement systems
HR and eRecruitment systems
Learning management systems

Experience in Finance transformation projects is advantageous

Senior Manager (Applications), Information Technology