Job Title

Senior Amazon Marketplace Operations Manager

Reporting To

Amazon Business Head

Location

Neb Sarai, South Delhi (On-site)

Role Objective

Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up.

This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team.

Key Responsibilities1. Marketplace Operations

Ensure smooth day-to-day running of the Amazon account.
Monitor Account Health, Voice of Customer and Performance Notifications.
Resolve listing suppression and stranded inventory issues.
Track reimbursements and Amazon claims.
Monitor policy changes and ensure compliance.

2. Catalogue Management

Create new ASINs.
Update existing listings.
Coordinate image uploads.
Upload A+ Content.
Update Brand Store.
Improve catalogue quality.
Resolve listing errors and variation issues.

3. Inventory Planning

Daily inventory monitoring.
Identify fast and slow moving SKUs.
Coordinate replenishment with Production and Warehouse.
Prevent stock-outs.
Track ageing inventory.
Monitor FBA inventory levels.

4. New Product Launch Support

Coordinate product launches.
Ensure all content is ready before launch.
Verify catalogue accuracy.
Monitor launch performance.
Coordinate inventory availability.

5. Sales & Operations Coordination

Coordinate with:
Production
Warehouse
Dispatch
Accounts
Customer Service
Advertising Team
Follow up until tasks are completed.

6. Amazon Advertising Coordination

Work closely with the Ads team.
Share inventory updates.
Inform Ads team about launches.
Pause campaigns when inventory is low.
Review weekly advertising reports.

7. Reporting & MIS

Prepare daily and weekly reports on:

Sales
Inventory
Top Sellers
Slow Movers
Buy Box %
Account Health
Returns
Customer Ratings
Voice of Customer
Listing Suppressions
Stock-outs
Competitor Pricing

8. Customer Experience

Monitor:

Reviews
Negative feedback
Return reasons
Customer complaints
Product quality issues

Coordinate with relevant teams to resolve root causes.

9. Competitor Monitoring

Track competitor:

Pricing
Promotions
New launches
Best Sellers
Ratings
Reviews

Recommend action plans to the Amazon Business Head.

Key Performance Indicators (KPIs)

Zero listing suppressions pending beyond 24 hours.
Stock-out percentage.
FBA inventory health.
Catalogue quality score.
Buy Box percentage.
New listing turnaround time.
Account Health Rating.
Returns and customer complaint trends.
Timely completion of assigned projects.
Accuracy of daily and weekly MIS.

Desired Candidate

3–6 years of Amazon Seller Central experience.
Strong knowledge of Amazon catalogue management.
Experience handling FBA inventory.
Understanding of Amazon account health and policies.
Good Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, basic reporting).
Excellent follow-up and coordination skills.
Detail-oriented and highly organised.
Able to manage multiple tasks simultaneously.

Compensation

CTC: ₹8–12 lakh per annum

Why Join SOFTSPUN

Work with one of India's leading microfiber brands.
Learn directly from an experienced Amazon leadership team.
Opportunity to manage a large and growing marketplace operation.
Excellent long-term career growth within the organisation.

How to Apply

Interested candidates should email their application to [HIDDEN TEXT] with the subject:

Application – Senior Amazon Marketplace Operations Manager

Please include the following information:

Updated Resume (PDF)
Current Company
Current Designation
Current CTC
Expected CTC
Notice Period / Earliest Joining Date
Current Residence
Approximate One-way Travel Time to Neb Sarai, South Delhi
Total Years of Amazon Seller Central Experience
Approximate Annual Amazon GMV Managed
Number of ASINs Managed
Approximate Monthly Amazon Advertising Budget Coordinated (if applicable)
Experience with FBA Inventory Management (Yes/No)
Experience with Catalogue Creation & Listing Optimisation (Yes/No)
Experience with A+ Content & Brand Store (Yes/No)
Experience with Amazon Account Health & Policy Compliance (Yes/No)
Experience with Helium 10, DataHawk or similar marketplace tools (if any)
Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards)
Team size worked with or coordinated
Briefly describe your three biggest achievements in your current or previous role (include measurable results wherever possible).

Only candidates with hands-on Amazon Seller Central experience and strong marketplace operations knowledge will be shortlisted.