Company Overview / Employee Value Proposition

As part of a dynamic restaurant group behind Altro Zafferano, Griglia Open Fire Italian Kitchen, and 54 Steakhouse, we are recognised among Singapore's leading dining destinations. We offer a stable and professional working environment, with opportunities for growth and career progression as the group continues to evolve.

Job Summary

Join our Casual Italian Grill restaurant in Tanjong Pagar as a Restaurant Captain / Supervisor, leading service excellence and operational efficiency to deliver memorable dining experiences and contribute to the growth of our prestigious establishments.

Responsibilities

Lead and coordinate front-of-house service to ensure smooth and efficient restaurant operations
Maintain and enforce high service standards consistently to enhance guest satisfaction
Deliver attentive and proactive customer service that anticipates and fulfills guest needs
Resolve guest issues promptly by collaborating with Service and Operations Managers to implement effective solutions
Demonstrate comprehensive knowledge of the restaurant menu to accurately take orders and actively up-sell items
Manage timely delivery of guest orders, minimizing delays and ensuring quality presentation
Oversee cleanliness and organization of both front and back of house areas to uphold hygiene standards
Prepare mise-en-place according to operational requirements to support seamless service flow
Ensure tables are cleaned and reset promptly after each course to maintain a welcoming environment
Participate in ongoing training programs to enhance personal skills and service knowledge
Assist in conducting monthly inventory checks on operating equipment and supplies to support resource management
Foster teamwork by communicating effectively with all staff levels and promoting a collaborative work culture
Adapt to changing operational needs and demonstrate flexibility in work assignments, including weekends and public holidays

Required competencies and certifications

Minimum 3 years of experience as a Captain or Supervisor in Food & Beverage, demonstrating leadership and operational management skills
Strong communication skills to engage with guests and team members effectively
Proven problem-solving abilities to address service challenges proactively
Attention to detail in service delivery and operational tasks
Positive attitude with motivation to contribute to team success and personal growth
Willingness to work on weekends and public holidays

Preferred competencies and qualifications

Diploma or certificate in Hospitality or Tourism Management

Restaurant Captain / Floor Supervisor