Scope

Lead a team of software engineers within the Returns Development organization, providing technical direction, people leadership, execution discipline, and coaching.
Partner closely with Product Management, UX, Cloud Operations, Support, and other engineering teams to deliver high-quality returns capabilities aligned to roadmap commitments and customer outcomes.
Drive enterprise engineering practices that improve quality, scalability, reliability, performance, security, maintainability, and operational readiness across services and applications.

What You'll Do

Lead, coach, and develop a high-performing engineering team, creating clarity of priorities, accountability, and growth opportunities.
Own delivery execution for assigned Returns Development roadmap commitments, ensuring predictable planning, high-quality delivery, and transparent communication of progress, risks, and dependencies.
Provide technical leadership in design and implementation discussions, helping the team make sound architectural decisions for scalable, performant, secure, and maintainable solutions.
Partner with Product Management to translate roadmap priorities, customer needs, and business outcomes into well-defined engineering plans and releases.
Drive Agile delivery practices, including backlog refinement, sprint planning, execution tracking, retrospectives, and continuous improvement.
Improve engineering excellence through code quality, automated testing, CI/CD practices, observability, operational readiness, defect reduction, and root cause analysis.
Manage cross-functional dependencies with adjacent product, platform, cloud, support, and implementation teams to ensure successful end-to-end solution delivery.
Support customer escalations and production issues by ensuring timely technical investigation, clear communication, and durable corrective actions.
Build team capability through hiring, onboarding, mentoring, performance management, and succession planning.
Use data, KPIs, and engineering metrics to assess team health, delivery performance, quality trends, and opportunities for improvement.

What We Are Looking For

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
15+ years of software engineering experience, including hands-on experience building solutions for complex problems.
Proven experience leading delivery of enterprise-grade SaaS, cloud-hosted, or cloud-native applications at scale.
Strong technical foundation with the ability to guide architecture, collaborate on design, and troubleshoot delivery decisions; prior hands-on software development experience is required.
Experience with microservices, APIs, distributed systems, cloud platforms, and modern DevOps practices.
Demonstrated ability to lead Agile teams and manage planning, execution, dependencies, risks, and stakeholder communication.
Strong people leadership skills, including coaching, feedback, performance management, hiring, and developing engineering talent.
Quality-first mindset with experience using engineering metrics, production insights, and root cause analysis to improve product and team outcomes.
Ability to work effectively with global, cross-functional teams and communicate clearly with technical and non-technical stakeholders.
Supply chain, warehouse, returns, inventory, commerce, or logistics domain experience is preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Project Director - Product Development