Role Overview

As a Senior Production Support Analyst, you will ensure high availability, operational resilience, and seamless functionality across critical financial platforms, providing high-tier support and driving continuous system improvements.

Key Responsibilities

Provide high-tier production support for core wealth applications, driving root-cause analysis (RCA) and resolving complex technical issues within target SLAs.
Oversee release deployment processes, validate application bug fixes, and maintain strict adherence to ITIL-driven change management guidelines.
Act as the primary liaison between business teams, internal engineering groups, and third-party vendors to resolve critical defects and optimise system performance.
Support annual Disaster Recovery (DR) exercises, Business Continuity Management (BCM) planning, and infrastructure upgrades to maintain operational stability.
Analyse incident trends to implement proactive, preventive measures and lead targeted system enhancement initiatives.
Maintain complete documentation of issues, resolutions, and operational procedures for ongoing service improvement.

Requirements & Qualifications

Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience in financial technology support.
Minimum 6 years of relevant experience in a Financial Institution with hands-on application management experience, preferably in the Private Banking / Wealth Management business
Demonstrated technical proficiency in Unix/Linux operating systems, Perl or Shell scripting, and enterprise databases (Oracle, MSSQL, or Sybase).
Hands-on experience with enterprise workload automation tools such as BMC Control-M.
Strong practical understanding of Temenos TripleA / Odyssey suites or comparable enterprise wealth management platforms.
Proven experience navigating structured ITIL environments across Incident, Problem, and Change Management.
Outstanding analytical, problem-solving, and cross-functional stakeholder communication capabilities.

Senior Production Support Analyst – Wealth Management Systems