We have an exciting opportunity for you to join our team as Enterprise Service Manager – Entity Management Solutions (EMS). Reporting to the Global Delivery Director, this full-time and permanent position is based in Singapore and offers regional coverage, allowing you to make a significant impact to our Corporate and its growth.

Key responsibilities:

Manages key enterprise relationships and acts as the primary point of contact for ongoing entity management and corporate secretarial solutions
Working collaboratively with colleagues and partners to deliver contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded.
Ensure all work performed is invoiced on time and in line with client contracts.
Continuing to update technical expertise, qualifications and experience required to provide the Service.
Promote the organisation's capabilities to clients, identify sales opportunities, working with colleagues to achieve contract extensions or new and additional business.
Reviews and refines service delivery workflows to optimize efficiency, risk management, and profitability
Manage the delivery of services from external service provider to clients and proactively escalate where expectations are not met.
Help team leaders with planning to ensure that operational capacity matches demand.
Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed.
Ensure SLAs are met and compliance requirements adhered to.
Helping to grow awareness of EMS as a service line.

Key requirements:

Degree-educated or equivalent professional experience; qualifications in company secretarial or legal disciplines are an advantage.
Strong communication, client management, and customer service skills, with the ability to build trust and consistently exceed client expectations.
Solid understanding of governance, company secretarial matters, and relevant regulatory requirements and industry standards.
Experience in a global services and client-facing environment, with the ability to identify issues, engage subject-matter experts, and implement effective solutions.
Demonstrated capability to review, enhance, and implement process improvements to strengthen service delivery and drive profitability.
Strong alignment with Vistra's Values and commitment to upholding them in day-to-day work.

Enterprise Service Manager Entity Management Solutions (EMS)