Applause is looking for a Launch Specialist to work directly with a global technology client's team based in Singapore. This PM-centric role is responsible for the end-to-end management of product and feature launches within the region. This role acts as a key coordinator across product, engineering, legal, and other cross-functional teams to ensure timely and successful product releases.

Basic terms:

Title: Launch Specialist
Type: Contract for Services
Start Date: ASAP
Duration: Long-term, 12 months ongoing
Capacity: Up to 40 hours per week local standard business hours, Monday-Friday with as needed meetings with the US-based team
Location: Mapletree Business City II, Singapore 117371

Key Responsibilities

[Launch Management]

Manage comprehensive launch calendars to ensure timely and aligned releases.
Coordinate and secure all necessary cross-functional approvals (Product, Engineering, Legal, etc.) throughout the launch lifecycle.
Maintain strict adherence to launch processes and schedules.

[Operational Workflows (ID Pass Expansion)]

Oversee the queue for dogfooder requests, including user management and periodic allow listing.
Conduct triage for bugs reported by dogfood participants, utilizing AI playbooks and manual assertion as required.
Manage and maintain saved searches and bug tracking for ID Pass features.

[Project Support]

Assisting TPM to provide operational support for ongoing projects
Collaborate with Engineering, Tech, and Product teams to resolve issues and drive projects toward launch milestones.

[Process Improvement]

Follow and improve upon best practices for launch management and operational workflows.
Manage project trackers and documentation to maintain transparency and project status visibility.

Required Skills:

Cross-Functional Coordination: Demonstrated ability to work effectively with diverse teams including Product, Engineering, Legal, and Tech.
Project Management: Strong organizational skills to manage multiple project timelines, trackers, and launch calendars simultaneously.
Problem-Solving: Capability to triage issues, manage bug queues, and escalate blockers appropriately.
Detail-Oriented: Ability to maintain rigorous schedules and documentation standards.

Launch Specialist (PM)