Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What The Role Entails

Partner with the sales team to develop regional markets for SMS and voice services. Lead the full customer onboarding lifecycle, including demand analysis, solution consultation, and technical onboarding support. Be responsible for customer success as well as revenue and gross margin growth within the assigned regions.
Regularly analyze market trends, revenue composition, and customer performance in the assigned regions. Develop and execute effective market strategies aligned with commercial objectives to ensure the achievement of product revenue and gross margin targets.
Work closely with internal teams including Operations (Routing) and Procurement. Coordinate resources and timelines based on customer requirements, and formulate and implement service assurance plans to ensure smooth customer onboarding and stable service operations.
Continuously monitor demand changes, resource trends, and competitive intelligence in the overseas SMS and voice markets. Share insights internally in a timely manner, participate in product and strategy optimization, and help enhance overall product competitiveness.

Who We Look For

Bachelor's degree or above, with at least 3 years of relevant working experience in telecommunications, cloud communications or CPaaS industry.
Strong knowledge of telecom products and services. Familiar with regulatory policies, market characteristics, application scenarios, and pricing models for SMS and voice services (including A2P, OTP, marketing SMS, voice outbound calls, virtual numbers, etc.) across major international markets.
Excellent communication skills, strong customer insight, and logical thinking. Able to accurately identify core customer needs and independently deliver professional solutions and customer success strategies.
Fluent in English (written and spoken) is required. Proficiency in Mandarin is strongly preferred, as this role involves regular coordination with Mandarin-speaking clients and internal teams across the region.
Preferred qualifications: Prior working experience in well-known CPaaS platforms or cloud communication service providers is a strong plus.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Tencent Cloud- SMS & Voice Product Operations Manager (Singapore)