Lead a large-scale operations and service organisation in Singapore
Drive delivery excellence, profitability and business transformation

About Our Client

Our client is a well-established global organisation specialising in smart infrastructure, building technologies and engineering solutions.

The business supports customers across commercial, healthcare, education, pharmaceutical, data centre and other mission-critical environments. With a strong international presence and a broad portfolio of building automation, energy management and digital infrastructure solutions, the organisation is recognised for helping clients improve operational efficiency, sustainability, safety and building performance.

As part of its continued growth and transformation in Singapore, the company is seeking an experienced operations leader to strengthen execution capabilities, enhance customer outcomes and build a high-performing service organisation.

Job Description

Develop and execute the operational strategy for the Singapore buildings business, aligning local priorities with broader regional objectives.
Lead the end-to-end delivery of projects, maintenance services and post-contract operations across a diverse customer portfolio.
Take ownership of key business metrics, including revenue delivery, profitability, productivity, resource utilisation and service performance.
Build capability across Project Management, Project Services and Customer Service teams while developing a strong leadership succession pipeline.
Work closely with Sales, Engineering and Service stakeholders to improve project handovers, delivery governance and cross-functional accountability.
Serve as the senior escalation point for complex operational, contractual and customer-related matters, ensuring timely and commercially sound resolutions.
Drive continuous improvement through process standardisation, automation, digital tools and data-led performance management.

The Successful Applicant

At least 10 years of experience in operations, project delivery or service leadership within building technologies, engineering, infrastructure or a related technical sector.
Proven experience leading a sizeable operational or service-based business with responsibility for commercial and financial outcomes.
Strong understanding of project execution, contract management, service delivery and customer lifecycle management.
Demonstrated ability to lead multidisciplinary teams and develop experienced managers and functional leaders.
Track record of improving operational efficiency, delivery quality, profitability and customer satisfaction.
Strong stakeholder management skills, with the ability to influence senior leaders across commercial, technical and corporate functions.
Experience leading organisational transformation, cultural change or large-scale operational improvement initiatives.

What's on Offer

A senior leadership position with significant influence over the direction and performance of the Singapore business.
Opportunity to lead a sizeable operations and service organisation supporting prominent and technically complex customer environments.
Exposure to regional and global leadership teams within an established international organisation.
Strong scope to implement digitalisation, automation and operational transformation initiatives.
Structured leadership development, professional training and opportunities for broader regional career progression.
Competitive remuneration package with performance-related incentives and comprehensive employee benefits.
A collaborative and inclusive working environment focused on innovation, sustainability and long-term employee development.

Contact:

Quote job ref: JN-082026-7077060

Head of Operations (Smart Buildings)