Own the end-to-end operations and maintenance of a custom Jira Data Center application, including incident management, troubleshooting, and deployment planning.
Administer and maintain Jira Data Center, including upgrades, configurations, plugin management, and ScriptRunner (Groovy) scripting.
Manage REST API integrations, troubleshoot application issues, and perform basic SQL analysis and database performance tuning.
Configure and support Jira Plans (Advanced Roadmaps), ensuring effective cross-project dependency management.
Maintain SSL/HTTPS infrastructure and support migration and infrastructure-related activities.
Ensure SLA compliance by managing ticket queues, incident resolution, and service requests across all priority levels.
Collaborate with business stakeholders to gather requirements, recommend solutions, and translate business needs into Jira features and enhancements.
Act as the primary technical point of contact between engineering teams and business users.

Experience administering Jira Data Center in an enterprise environment.
Strong hands-on experience with ScriptRunner and Groovy scripting.
Knowledge of REST API integrations, debugging, and application support.
Basic experience with SQL, database troubleshooting, and performance optimization.
Understanding of SSL/HTTPS, infrastructure, and networking fundamentals.
Experience with Jira Advanced Roadmaps (Plans) configuration and administration.
Familiarity with ITIL processes, incident management, and SLA-driven support.
Strong business analysis, problem-solving, communication, and stakeholder management skills.

Business Analyst Cum Developer (Jira)