Introduction / Job Summary

Supports the Senior Account Manager and wider team in managing daily business operations, client relationships, and contractor coordination. This role acts as a key liaison between clients, contractors, and internal stakeholders to ensure smooth recruitment operations, accurate communications, and high-quality client service. The Account Coordinator also contributes to business growth by maintaining long-term client relationships and supporting improvement initiatives.

Job Responsibilities

1. Client & Contractor Coordination

Support the Senior Account Manager and team in daily client and contractor management activities.
Liaise with client HR and Contracts teams to coordinate recruitment activities, including new search requests, interviews, negotiations and mobilization/demobilization arrangements.
Seek approval for mobilization/demobilization flights, hotel bookings, and other logistical requirements.
Convey updates from client HR/Contracts teams to contractors, ensuring acknowledgment and agreement.
Manage approvals for ad-hoc payments, billing, and expense claims outside existing agreements.

2. Account Management & Business Growth

Develop and maintain long-term relationships with existing clients and contractors.
Identify opportunities to expand business with existing accounts.
Support in meeting Key Performance Indicators (KPIs) and maintaining excellent client relationship standards.
Build and develop strong relationships with key account contacts.
Coordinate closely with Finance to support the Account Manager to actively track and reduce TDO.
Ensure that all required information is logged in CRM systems for tracking and reporting.
Take ownership of business continuity and contribute to improvement plans.

3. Administrative & Ad-Hoc Support

Ensure accurate documentation, communication, and record-keeping for client and contractor activities.
Provide support on ad-hoc duties or assigned projects to enhance client satisfaction and internal efficiency.

Essential experience, knowledge, Skills and abilities

Diploma or Degree in Business Administration, Human Resources, or a related field.
At least 1-2 years of experience in client servicing, recruitment coordination, or account support.
Knowledge of recruitment processes, contractor management, or HR operations is an advantage.
Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database systems.
Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
Proficiency in Mandarin (spoken and written) is required as this role involves liaising and communicating with Chinese-speaking clients and stakeholders.
Possession of a valid Class 3 driving license is required to support client visits and other business-related travel when necessary.
Willing and comfortable to travel regularly to client sites and operational yards located in the Jurong and Tuas areas when required.

Additional job information

Full time
Minimal Travel Required

What We Offer

Excellent corporate culture
Friendly and supportive team
Working with multinational and multicultural team
Fun working environment
Career development and opportunity
Open and transparent communication

At Brunel, we have built a truly sustainable and durable business model: connecting specialists to exciting career opportunities, supporting the development of these careers, and offering fair and equal employment.