Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.

About Our Company

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Duty Manager

Summary Of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Provide management presence by assisting colleagues in handling feedback
Provide department orientation and training of the hotel service standards, procedures and programmes
Control availability of rooms and action accordingly
Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
Liaison between Front Office departments and rest of hotel for effective guest experience
Lead the Front Office team to personalize the guest arrival/departure experience
Be involved in the arrival, rooming, and departure of key/VIP guests
Ensure guest arrival and departure procedures are completed as defined in the hotels standards and operating procedures and LQA standards
Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests expectations
Management and leadership of the front office team
Presence in the Front Office and lobby area at critical guest flow time
Conduct daily briefings presenting business issues and hotel information
Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
Provide direction and leadership to the HEAT Team and if needed, call for evacuation of guests, colleagues external parties in the hotel from areas threatened by fire, flood, bomb threats or civil disturbance

Qualifications

Minimum A Level or diploma in Hospitality Management
University Degree Preferred
Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience
Technical knowledge of Front Office Operations
Read, write, speak English Fluently
Presentable, well groomed with leadership quality
Interpersonal skills to deal with guests and colleagues issues
People oriented
Able to work under pressure and independently
Able to sensitivity and discretion in supporting guest needs
Detail-oriented, organized and very flexible with working extended hours
Energetic with a positive attitude