Dns, Tcp Ip, Vpn, Microsoft 365 services, LAN connectivity, Wi-Fi, Azure Active Directory Entra ID, network fundamentals, collaboration technologies, incident management processes, Inventory Management, ITSM ticketing tools, Windows operating systems, Microsoft Office Applications

CMS ticket logging system, Firmware updates, Hardware refresh activities, ITIL service management processes, Service Management tools, Windows operating systems, Inventory and asset management