Job Description

This job is based in Satair, if you want to know more about our business, please click here to find out more.

This is a fixed term contract position for 1 year.

Job Objectives

Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.

Ensure on-time parts availability
Ensure a high level of customer satisfaction
Execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities

Provide high quality customer service towards IMS customers
Understand customer requirements and transform into fulfilment actions
Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
Seek alternative and innovative solutions to ensure on-time delivery of customer orders
Inform relevant stakeholders proactively on order status, especially for delays or critical parts
Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
Hand over relevant tasks and related information to the 24/7 backup organisation.
Other duties reasonably determined from time to time by the Company
Provide timely, high quality responses to customer and internal requests
Monitor key performance indicators (KPIs) related to material order activity
Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
Participate actively as part of the IMS local team to fulfil overall targets
Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements

Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
Minimum 3 years working experience
Understanding aviation business specifically in the area of spares supply chain management
Technical and process oriented background with the ability to understand and interpret technical documentation
Ability to understand your customer to develop and propose creative solutions
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
Strong knowledge of data analysing applications such as databases and Microsoft Excel
Working knowledge of SAP R/3 would be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company

Satair Pte Ltd

Contract Type

Permanent

Experience Level

Professional

Job Family

Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [HIDDEN TEXT].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Satair - Order Fulfillment Specialist (Contract)