At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Regional Customer Director AP (d/f/m) - CSI Life Sciences & Healthcare

Grade: RCS I
CSI Sector / Function: Life Sciences and Healthcare
Contract Type: Permanent
Employment Type: Full-time
Location: Singapore
We accept applications until: 31 July 2026

The Asia Pacific Life Sciences and Healthcare team is on the lookout for a passionate and driven Regional Customer Director! In this role, you will drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, sector approach and innovation. The Regional Customer Director supports the Global Customer Manager in the respective region

What's your role:

Strategic account planning

Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
Identify long run prospects, game changing initiative and innovation agenda in respective region

Customer Relationship and Opportunity Development

Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
Identify, assess and develop new/growth/retention/strategic opportunities regionally
Drive renewal of profitable business in the region
Manage the regional pipeline to achieve revenue/volume/GP targets

Preparing, winning & implementing the deal

Develop and present proposal, business fit and solution fit
Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
Represent and manage customer expectations, scope changes, approval process and deal activation
Jointly support and monitor single BU implementation

After Sales

Service delivery and performance management
Communicate contractual and T&C changes to the customer for the region
Act as key contact for customer in the respective region.
Channel communication to BU account teams and DHL internal functions in the region
Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship
Drive Customer Satisfaction Survey (CSS) nominations, participation and follow-up for customer in the region
Provide input to Customer Status Update (CSU), follow up on issues and act as escalation instance in the region

What We're Looking For

Relevant experience in Logistics Industry, Service Industry, Sector or Customer experience (8-12 years)
Commercial experience (3-5 years), consultative selling experience in an international context (2-4 years)
University degree
Excellent analytical and problem-solving skills
Effective presentation and facilitation skills
Strong international exposure and specific understanding of the APAC Life Sciences & Healthcare industry
Ability to work independently and within a team to deliver results
Ability to lead and influence without formal authority
Ability to adapt and perform under changing and uncertain conditions
Capacity to drive business growth across complex multi-sector conglomerates
Strong hunting capabilities to tap into large growth potential
Responsibility for retaining very large business
High industry and sector knowledge
Ability to lead and influence in an informal DHL matrix structure
Excellent business English, written and oral
Local language skills as required