What's the job

The Human Resources Leader/Assistant Human Resources Manager is responsible for overseeing all aspects of human resources in the hotel including recruitment, training, employees relations, performance management and compliance with legal requirements and IHG policies and procedures. Human Resources Leader/Assistant Human Resources Manager also promotes a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

Your day-to-day

People

Be first point of contact for all team members in relation to human resources function and queries
Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
Educate and train managers on HR disciplines to foster productivity and enhance performance
Welcome and conduct new team member orientation
Coordinate both internal and external training programs and send relevant employees for training
Ensure hotel or company hiring standards and applicable laws and regulations are followed
Build great relations with outside contacts
Assist in the recruitment, resourcing and reference checking of all new team members
Organize and assist in the employee engagement activities in the hotel
Assist in implementing new training programs in the hotel and make sure its completion by team members
Monitor training effectiveness and assess ongoing learning and development needs within the team
Implement employee recognition programs to boost morale and encourage high performance
Be creative and implement new initiatives within the allocated budget to boost employee's engagement and positive work environment
Oversee performance appraisal processes, working with department heads to ensure regular feedback and development plans are in place
Manage employee improvement plans and support coaching efforts to enhance individual and team performance
Oversee maintenance of accurate and up-to-date personnel files and records for all employees

including payroll, attendance, and personal data

Prepare HR reports, tracking key metrics like turnover, retention, and training records

Guest Experience

Develop creative ways to inspire and motivate team members to provide guests with a unique experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
Adheres to Brand standards for Holiday Inn Express, at all times and encourages others to do the same
Acts as a Brand Hearted ambassador for the hotel

Financial

Prepare Human Resources department budget and control expenses
Monitor staffing to manage costs
Assist with payroll queries in a timely manner
Look for ways to increase productivity and decrease costs together with General Manager
Monitor WOT and make sure it is updated in a timely manner
Administer hotel-specific compensation packages, including benefits bonuses and insurances, and be updated with competitive pay structures
Communicate benefit options and policies clearly to employees, handle any inquiries and make sure that all policies are updated
Ensure compliance with law, health and safety regulations, and industry-specific standards
Oversee employee safety protocols and workplace inspections to maintain a safe environment for both staff and guests

Responsible Business

Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Ensure compliance with relevant employment laws, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Assist to submit Team Member's accident report (if any) to Ministry of Manpower promptly
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Participate in hotel projects when required
Perform any other duties as required
Visit forums, conferences and HR related events

What We Need From You

Minimum Diploma in Human Resources Management or equivalent
2 years related experience in Human Resources, or an equivalent combination of education and experience
A positive and keen to learn attitude.
Must be proficient in written and spoken English and with good communication skills

Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.

Human Resources Leader/Assistant Human Resources Manager - Holiday Inn Express Singapore Serangoon