Microsoft 365, Cloud Networking, Microsoft Windows Server, Microsoft Sql Server, Microsoft Azure, Vulnerability Assessment, Service Level Agreements, Troubleshooting, Unified Communications, Disaster Recovery, IT audits

ticketing systems , Software Installation, Hardware Troubleshooting, conference-room technologies, collaboration tools, PC deployment, incident management processes, Windows-based desktop and laptop environments, IMAC activities, Level 2 technical support, hardware refreshes, peripheral devices, local network troubleshooting

Ccnp, Intune, Windows Support, Itil, Enterprise Networking, Apple Business Manager, Jamf, Pmp, vendor management

It Service Management, Servicenow, Windows Server, Networking, Vulnerability Assessment, Cybersecurity, Penetration Testing, Microsoft 365, Microsoft Azure, Unified Communications, Disaster Recovery, FreshService, data backup and recovery