Job Summary

JOB DESCRIPTION

The Director of Revenue Operations will lead the strategic development and execution of a unified revenue operations framework that accelerates growth, scales performance, and drives commercial excellence across sales, marketing, and customer success within Emerson Fluid & Motion Control – Asia Pacific.

This role is accountable for building the operational backbone of commercial success—optimizing engagement processes, delivering consistent customer experiences, and enabling data-driven decisions across the region. By enhancing how we operate across the full customer lifecycle, the Director will ensure executional rigor and cross-functional alignment.

Reporting to the Vice President, Global Revenue Operations, the Director will translate strategic priorities into operational outcomes, partnering with senior stakeholders to support long-term revenue and market performance.

In This Role, Your Responsibilities Will Be:

Business Intelligence:

Drive growth and market expansion by identifying and prioritizing opportunities through robust analysis of internal performance data, customer engagement patterns, and market trends.
Assess the effectiveness of go-to-market models, using data to refine strategies and optimize execution.
Establish and monitor key performance indicators (KPIs), providing actionable insights and regular updates to senior leadership, facilitating refinement of programs and strategies.

Process Optimization:

Champion the simplification and standardization of key commercial processes to improve efficiency, consistency, and the customer experience across all relevant functions.
Identify and remove friction points in sales execution and customer engagement workflows. Ensure alignment with commercial excellence and operational scalability goals.

Channel Strategy & Segmentation:

Design and maintain data-driven channel segmentation models to support regional sales execution, customer coverage, and resource allocation.
Analyze partner performance, coverage gaps, and cost-to-serve to support decisions on direct vs. indirect motions and channel structure optimization.
Partner closely with Sales to validate segmentation models and support in-field execution, ensuring that channel strategy design and performance insights are tightly linked to commercial outcomes.

Customer Services & Digital Sales:

Provide direct leadership and strategic direction to the Customer Services and Digital Sales teams across the region.
Ensure consistent, high-quality customer interactions from order entry through post-sale support, reinforcing a seamless customer experience.
Align inside sales activities with broader commercial objectives—supporting funnel development, account engagement, and sales efficiency.
Collaborate with global counterparts to standardize service models, share best practices, and continuously improve the customer journey.

Commercial Systems & Tools:

Drive adoption and optimization of CRM systems like Salesforce and business intelligence tools to boost efficiency, enable real-time performance tracking, and improve forecasting and funnel management.
Utilize enablement tools such as Seismic to empower commercial teams with intelligent automation and predictive insights.

Pricing Strategy:

Implement pricing strategies for the region, delivering data-driven insights on price sensitivity, competitive positioning, and customer value perception.
Support the implementation of discounting frameworks and value-based pricing initiatives.
Oversee pricing effectiveness and compliance across channels, identifying areas for improvement and representing the region in global pricing discussions.

Cross-Department Collaboration:

Partner with leaders from neighboring departments to ensure smooth execution of revenue-generating initiatives and foster cross-functional alignment.

Who You Are:

You use knowledge of business drivers and how strategies and tactics play out in the market to guide actions. You readily distinguish between what's relevant and what's unimportant to make sense of complex situations. You create competitive and breakthrough strategies that show a clear connection between vision and action. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You think about the whole system.

For This Role, You will Need:

Bachelor's degree in Business, Finance, Marketing, Engineering, or related field;
5+ years of progressive experience in Revenue Operations, Sales Operations, Commercial Excellence, or similar disciplines, with proven leadership experience.
Strong expertise in driving operational alignment across Sales, Marketing, Customer Success, and Service organizations.
Deep understanding of sales processes, pricing, channel management, and customer lifecycle management in industrial or technology-driven businesses.
Highly analytical with strong data-driven decision-making capabilities.
Proficient in CRM systems (Salesforce), business intelligence tools, and revenue enablement platforms
Excellent communication, interpersonal, and influencing skills with the ability to work across all levels of a global matrixed organization.
Proven track record of driving process improvements and scalable operational models in complex environments.
Strong change leadership skills with the ability to thrive in fast-paced, dynamic settings.

Preferred Qualifications That Set You Apart:

MBA
Salesforce Expertise

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!

No calls or agencies please.

Director of Revenue Operations APAC