Internal Job Description

We are seeking a dedicated individual to join our Business Office (BO) in SingHealth Community Hospitals. In this role, you will play a key part in ensuring smooth patient admissions, transfers, and financial counselling while driving operational excellence and enhancing patient experience.

Key Responsibilities

Operational Planning

Assist in developing and implementing BO policies and procedures, work instructions, and mapping processes to support operational excellence.
Institute internal control measures to meet performance standards.

Patient Admission & Transfer

Oversee and coordinate patient transfers and admissions into the hospital.
Collaborate closely with clinical teams to optimise bed utilisation.

Financial Counselling & Assistance

Ensure the team conducts financial counselling and admission briefings for patients and their families.
Identify patients requiring financial assistance and facilitate appropriate support
Provide guidance to the team on enquiries relating to billing, admissions and collection of payments
Address patient feedback and resolve complex cases with professionalism

Reporting & Analysis

Monitor and analyse key indicators
Prepare reports and recommend improvements to enhance operational performance

Who We're Looking For

Bachelor's Degree in Business Administration or equivalent is preferred
At least 4 years of working experience, with supervisory experience preferred
Strong interpersonal and communication skills
Genuine interest in customer service and a passion for serving patients and guests
A collaborative team player
Proficient in Microsft Office (Word, Excel, Powerpoint)
This position requires working half a Saturday on a rotational basis

Senior Assistant Manager, Business Liaison Office