Responsibilities

Partner with commercial teams to identify pipeline opportunities, formulate deal strategies, and align contact center portfolios with client business goals.
Direct technical discovery workshops, define project scopes, and lead the validation of solutions through high-impact Proof of Concept (PoC) deployments.
Collaborate with engineering teams to oversee functional design, technical architecture, configuration analysis, and system integrations.
Architect robust testing frameworks, deployment strategies, and customer training plans to ensure a seamless operational transition.
Serve as the primary technical point of contact to address complex queries regarding proposed system capabilities, architecture, and deployment risks.

Requirements

Bachelor's degree or higher in Computer Science, Telecommunications Engineering, Information Technology, or a matching field.
Minimum of 5 years of professional experience within the ICT sector, with at least 2 dedicated years operating in a consultative or solution-scoping capacity for contact center systems.
Deep technical knowledge of Contact Center Architecture, modern customer experience business workflows, and digital economy platforms.
Solid understanding of the Telecommunications Business Support System (BSS) layer; prior experience delivering solutions within a telecom ecosystem is highly valued.
Outstanding verbal and written communication skills, with a track record of delivering technical presentations and navigating commercial negotiations.

Interested candidates who wish to apply for the advertised position, please click on Apply. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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Contact Center Solutions Architect