KEY ACTIVITIES / ACCOUNTABILITIES

Responsibilities will largely depend on the employees capacities but include (or may include) :

Single point of contact: Serve as the first point of contact for all customer questions regarding freight rates, routes, and port procedures.
Managing booking requests: Receive export shipping instructions from clients and translate them into carrier booking requests.
Advising on schedules: Guide clients on the best routing options, vessel transit times, and closing deadlines to meet their delivery targets.
Proactive transit alerts: Inform clients immediately about vessel delays, port omissions, or missed cut-offs, offering immediate solutions.
Handling specialized cargo: Assist clients with the specific data and paperwork needed for Dangerous Goods (DG) or temperature-controlled (Reefer) bookings.
Securing vessel space: Place cargo bookings with ocean liners for Full Container Load (FCL) and Less-than-Container Load (LCL) shipments.
Managing equipment release: Coordinate with carriers to secure empty, clean shipping containers from local container depots.
Monitoring cut-off times: Track strict port closing dates and document submission deadlines to ensure cargo is not rolled over
Providing tracking visibility: Update clients on container milestones, including warehouse pickup, port gate-in, and actual vessel departure (ATD).
Milestone data entry: Update shipment milestones in system to ensure client-facing tracking portals are accurate.
Export customs coordination: Act as the intermediary between the client and the customs team to ensure export clearances are approved on time.
Drafting Bill of Lading (BL): Send Draft House or Master Bills of Lading to clients for approval, ensuring zero errors before final printing.
Managing document releases: Coordinate the release of Original Bills of Lading or execute Telex/Express releases based on client payment status.
Origin certificate support: Guide clients through obtaining mandatory origin documents, such as Certificates of Origin or fumigation certificates.
Spot quoting: Provide quick freight, haulage, and local handling quotes for ad-hoc export shipments from existing customers.
Dispute and claim management: Log and investigate customer complaints regarding cargo damage, short-shipments, or roll-overs.
Billing clarification: Walk clients through their final export invoices, resolving any queries regarding local origin fees or waiting time charges
Credit control liaison: Follow up with clients on overdue invoices to ensure accounts remain active and freight can be released.

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

GCE O level qualification and above required

PREFERRED EXPERIENCE AND KNOWLEDGE

At least 1 year(s) of working experience in the related field is required for this position.
Understanding of the local freight market (carriers and subcontractors) preferred.

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

Competent in basic computer skills and applications (Microsoft Excel, Word, Outlook)
Knowledge in CargoWise, EDI & Tradenet Skill preferred
Good Customer Service Skills
Team player with excellent interpersonal skills
Able to work in stressful environment & require immediate response to any urgent inquiries from internal or external.
Independent and able to work in a fast-paced environment

Operations Executive (Export) - Ocean Freight