The Customer Enablement team helps enterprise organizations accelerate technology adoption, digital transformation, and measurable business outcomes through world-class learning programs. As a Customer Enablement Architect, you will own the commercial success of the learning and enablement portfolio across the ASEAN and Greater China Region (GCR) business units.

You will collaborate with cross-functional teams—including Sales, Field Engineering, Professional Services, and Customer Enablement—to position the value of enterprise learning solutions, develop customized enablement strategies, and drive workforce transformation for strategic customers.

This is a highly visible, customer-facing role where your ability to align learning initiatives with business objectives will directly contribute to customer adoption, retention, expansion, and overall business growth. You will work closely with Account Executives, Engagement Managers, and Solution Architects to position training and certification programs as strategic investments. From identifying skill gaps to designing tailored learning roadmaps, you will ensure customers across ASEAN and GCR have the knowledge and confidence to maximize the value of their technology investments.

Key Responsibilities

Drive the commercial success of learning and enablement offerings across enterprise accounts within the ASEAN and GCR business units.
Partner with Sales and Customer Success teams to position learning as a strategic driver of customer adoption, retention, and business expansion.
Translate customer business objectives into customized enablement programs that accelerate transformation and maximize return on investment.
Lead the complete lifecycle of customer training programs—from discovery and solution design through execution and post-program evaluation.
Conduct Learning Needs Analyses (LNAs) to identify capability gaps and adoption challenges, using data to design impactful learning strategies.
Deliver engaging blended learning experiences, including instructor-led, virtual, and on-demand training programs.
Track and report key enablement metrics, including adoption, customer success, renewal influence, and business impact.
Ensure effective knowledge sharing and continuity across customer enablement initiatives.

Qualifications

We are looking for a proactive professional with a strong passion for customer enablement, learning, and technology, combined with the ability to execute strategic initiatives and deliver measurable business outcomes.

Proven experience in selling, designing, and implementing enterprise learning solutions, preferably within the software, cloud, or technology industry.
Strong understanding of the ASEAN and Greater China enterprise landscape, including regional business practices and customer engagement strategies.
Mandarin language proficiency is highly preferred to support customers across the Greater China Region.
Strong background in customer enablement, program management, learning strategy, and instructional design.
Demonstrated ability to influence executive stakeholders and position learning as a strategic enabler of digital transformation.
Excellent communication, presentation, stakeholder management, and consultative selling skills.
Results-oriented mindset with the ability to balance customer satisfaction and business objectives.
Ability to quickly adapt, manage multiple priorities, and deliver high-impact customer enablement programs.