About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

Role Description

The Project Delivery and Technical Support Specialist will own the delivery of projects to Symphony's client base across APAC. This role spans the full client lifecycle, from RFP and pre- sales architecture through to post-deployment troubleshooting, and includes design and implementation of advanced voice network solutions, along with ongoing mentorship for the professional services team.

Responsibilities

Project Delivery

Own end-to-end project delivery for APAC clients
Lead the RFP process, ensuring appropriate responses and documentation
Manage regional quoting, with quotes passed to the UK Professional Services team

Technical Support and Troubleshooting

Resolve complex issues for customers on-site and remotely
Support lab setup, integration testing, and configuration of Symphony products
Design, architect, and implement advanced voice network solutions
Review customer network and firewall/proxy setups for Cloud9 integration
Provide backup support to client services and technical support as needed

Mentorship and Team Support

Mentor and upskill the professional services team
Assist with onboarding and training of new team members

Pre-Sales and Post-Sales Support

Ensure smooth transitions from sales through to deployment
Collaborate with Support, Development, and DevOps teams to resolve issues
Enhance the customer experience across the full implementation lifecycle

Required Qualifications

Professional experience in IT implementation, networking, and technical support
Prior experience in a professional services or solutions engineer role with pre/post-sales scope
Strong customer-facing skills with excellent verbal and written communication
Experience troubleshooting voice, networking, telephony, recording, and UCC technologies (SBC, SIP, VoIP)
Knowledge of SIP, RTP, and VoIP architectures
Experience designing, configuring, and maintaining Oracle SBCs (Acme Packet series)
Cloud environment experience, especially AWS or GCP
Experience with trading floor support and trader voice implementation (highly desired)
Technical Skills: voice troubleshooting, AWS/GCP, RESTful API's, Network diagnostics, SaaS delivery, CCNS / CompTIA Net+, SIP / RTP / VoIP, Active Directory, UCC technologies, Oracle SBC's (Acme), MSI Deployment, Firewall / Proxy
Strong interpersonal skills, able to work effectively with Support, Dev, and DevOps teams
Problem-solving focus with a commitment to customer satisfaction
Ability to manage multiple projects and prioritise effectively

Compensation

Salary Range: SGD 165,000 - 195,000 base salary per year
Bonus Plan

Benefits And Perks

Regional specific competitive benefits
Build your own Benefits (BYOB) perk
Local events, team building, and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Lead Client Solutions Engineer