ERP NAV systems, Customer Service Management

Marketplace operations, Customer Service Management, TikTok Shop, Zalora, Shopee, Lazada, Operational discipline, Stakeholder Management

Slas, Marketplace operations, Quality Monitoring, Service metrics, Operational discipline, Process-oriented mindset, TikTok Shop operations, Assortment and content setup, Customer Service Management, Refund and return handling, Platform escalation processes, Seller centre tools, service recovery, CSAT, Fulfilment requirements, Campaign mechanics

Microsoft Office, Microsoft Excel, Administration, Customer Support, Leadership, Customer Service, Customer Satisfaction, Customer Loyalty, Statistics, facebook, Interpersonal Skills

Digital Transformation, Data Analysis, Service engagement forms, Customer service, Invoicing procedures

Leadership, Customer service, Management, Communication

Performance Monitoring, Team Supervision, Customer Service, Policy Procedure Compliance, Cross-Functional Collaboration, Process Improvement, operational oversight

Digital literacy, Customer service, Communication

Leadership, Management, Customer service, Communication

Ivr, voice and mail, chat design, CSAT, FCR, SLA adherence, Customer Service Operations, NPS, QA training