At Xtremax, our Operations Support Engineers play a key role in ensuring the reliability, stability, and efficiency of mission-critical systems. In this role, you'll work closely with developers, product managers, and user support teams to monitor system performance, resolve technical issues, and implement preventive measures. Your contributions will directly support smooth operations, high uptime, and reliable services for our users. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibility:

System Monitoring & Performance

Monitor and analyse product runtime environments (production and non-production) to ensure optimal system performance
Implement continuous improvement strategies to enhance system reliability and efficiency

Incident & Problem Management

Manage application and security incidents, performing problem determination and coordinating with internal teams and vendors for resolution
Escalate issues as necessary to minimize business impact

Operational Processes & Compliance

Develop and maintain operations and process guides to meet audit and compliance requirements
Handle day-to-day operational activities, analyse performance data, and prepare status reports for stakeholders and management
Ensure operational processes align with IM8 and ISO 27001 standards
Conduct periodic compliance drills and support audit preparation

Team Coordination & Support

Lead and coordinate with operations teams and vendors to ensure 24/7 system support availability
Facilitate communication between teams to resolve operational issues efficiently

Automation & Proactive Operations

Build self-healing systems with automated remediation for common alerts
Implement Infrastructure as Code (IaC) pipelines to reduce manual configuration drift

Observability & Incident Readiness

Deploy full-stack monitoring with predictive analytics (CloudWatch Anomaly Detection, Stackdriver, Azure Monitor)
Integrate alerting with central NOC/SOC for faster escalation and resolution

Collaboration & Enablement

Serve as the bridge between app teams and infra teams, enabling self-service for troubleshooting
Train agency teams on operational best practices and tool adoption (e.g., ITSM workflows, DevOps pipelines)

Requirements

Must Have

A Bachelor's degree in Computer Science, Information Technology, or a related field
Must have minimum of 4 years of relevant experience
Proven experience as an Operations Engineer or in a similar IT role
Familiarity with ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) for change and incident management workflows
Experience in implementing security and access controls for production and test environments
Proficiency with full stack monitoring tools (e.g., APM tools, CloudWatch, Stackdriver, OpenAPM stack)
Experience with automation tools (e.g., Terraform, Ansible) to minimize downtime and reduce human error
Ability to clearly explain implemented automation workflows
Knowledge of agile methodologies, DevOps pipelines, test-driven development, and information security practices
Cloud infrastructure experience
Strong problem-solving and communication skills, with the ability to explain complex issues to non-technical audiences
A collaborative, resourceful mindset with the ability to deliver innovative solutions
Experience with Linux and Windows admin

Good to Have:

Experience with Singapore Government Project will be advantageous
Familiarity with Government on Commercial Cloud (GCC)
Database experience and scripting experience (Shell script / PowerShell / Python) are an advantage

Certificate Preferred:

AWS Certified DevOps Engineer - Professional
Microsoft Certified: Azure DevOps Engineer Expert
Google Professional Cloud DevOps Engineer
HashiCorp Certified: Terraform Associate
Certified Kubernetes Administrator (CKA)
ITIL 4 Foundation

Benefits

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Operations Support Engineer - (Public Sector)