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Job Description & Requirements

Key Responsibilities

Provide Level 1 / Level 2 IT support via phone, email, chat, and ticketing systems.
Diagnose and resolve issues related to desktops, laptops, printers, operating systems, applications, and network connectivity.
Log, track, and update incidents and service requests in the ITSM/ticketing tool.
Escalate unresolved or complex issues to the appropriate support teams within SLA timelines.
Support user account management

Hiringnow- IT Support Engineer / Service desk engineer