As the Retail Marketing & Operations Associate, you will be the backbone of daily store operations and the driving force behind our social-media activities. You'll open and close the shop, handle inventory, provide top-notch customer service, and act as the primary voice of our brand on Instagram, Facebook, and Telegram groups. You'll also help plan and execute in-store events-such as tournaments and deck-building tutorials-and manage e-commerce order fulfillment for both local and international customers.

Key Responsibilities

Retail Operations (Daily Store Management)
Open and close the physical store each day, including cash reconciliation, security checks, and ensuring shop presentation meets brand standards.
Maintain overall shop cleanliness, organize merchandising displays, and provide point-of-sale (POS) support to cashiers or temporary staff.
Inventory Management
Receive and inspect incoming stock shipments verify quantities and condition of items against packing lists.
Update ERPNext (or equivalent) inventory records promptly and accurately.
Perform routine stock counts (cycle counts), identify discrepancies (e.g., shrinkage or misplaced items), and coordinate reorders with suppliers or vendors.
Customer Service
Greet and assist walk-in customers: answer product questions, recommend TCG items based on play style or budget, and facilitate quick, friendly checkouts.
Respond promptly and courteously to social-media chat-group inquiries and private messages, providing product information, order updates, and general support.
Social Media & Community Management
Draft, schedule, and publish content for Instagram, Facebook, and Telegram group channels-this includes promos, new-release announcements, event flyers, and player highlights.
Monitor and moderate chat groups: encourage discussions, welcome new members, resolve customer questions or disputes, and enforce community guidelines.
Track basic social-media metrics (likes, shares, comments, membership growth) and provide fortnightly or monthly summaries to management.
Events & Community Engagement
Assist in planning and running in-store tournaments, pre-release launch events, and casual meetups.
Facilitate deck-building tutorials, teach basic game mechanics to new players, and organize friendly matches to maintain a welcoming environment.
Coordinate with local game stores or influencers for co-promotions or collaborative events when opportunities arise.
E-commerce Order Fulfillment
Pick, pack, and label online orders accurately for both local and international shipping ensure fragile or high-value items (e.g., booster boxes, promo cards) are properly protected.
Prepare daily courier manifests, schedule pickups or drop-offs, and update order-tracking information in ERP or Shopify (or other platform).
Handle returns or exchange requests: inspect returned items, update inventory appropriately, and communicate resolution to the customer.

Qualifications & Skills

Experience:
0-3 years of hands-on retail experience, preferably within a hobby, gaming, or specialty retail environment.
Prior involvement in social-media content creation or community management (e.g., Instagram, Facebook, Telegram).
Familiarity with ERPNext, Shopify, or similar inventory/e-commerce management systems is a plus.
Technical Skills:
Proficient with social-media scheduling tools (e.g., Buffer, Hootsuite) or native platform features (Meta Business Suite).
Basic photo editing or graphic-design aptitude (e.g., Canva, Photoshop) to create simple promotional assets.
Comfortable using POS systems (e.g., Square, Vend) and handling cash reconciliation.
Knowledge & Interests:
Passion for trading card games (e.g., One Piece TCG, Pokémon, Riftbound!) or similar tabletop hobbies.
Understanding of competitive formats and current meta is a bonus.
Strong awareness of social-media trends and best practices for community engagement.
Soft Skills & Attributes:
Excellent communication and interpersonal skills: able to explain card rules clearly, resolve customer concerns, and moderate online discussions respectfully.
Highly organized and detail-oriented, with the ability to juggle multiple tasks-inventory checks, content scheduling, and event logistics-simultaneously.
Self-motivated and proactive: able to identify marketing opportunities, suggest promotional ideas, and take initiative without constant supervision.
Adaptable: comfortable switching between floor-staff duties (e.g., cashiering, restocking) and digital tasks (e.g., drafting posts, responding to DMs) on a daily basis.
Education:
Nitec, Higher Nitec, Diploma, or Bachelor's degree in Marketing, Business Administration, Communications, or related field preferred-but not strictly required if you have relevant retail/marketing experience.

Retail Marketing and Operations Associate