Job Role:- Lead Solution Designer-Telecom CRM & POS

Job Location:- Singapore

Experience:- 7-9 Years

Job Summary:_

We are seeking a Solution Designer with experience in Telecom CRM and POS solutions to design, implement, and support scalable enterprise applications. The ideal candidate will work closely with business stakeholders, technical teams, and delivery partners to translate business requirements into secure, scalable, and high-performing solutions while supporting digital transformation initiatives.

Key Responsibilities:-

Analyze business requirements and design end-to-end CRM and POS solutions.
Collaborate with business users, technical teams, and delivery partners to ensure successful solution delivery.
Translate functional requirements into scalable, secure, and maintainable solution designs.
Conduct solution impact assessments, dependency analysis, and recommend optimal technical approaches.
Prepare and maintain Requirements Traceability Matrix (RTM) to ensure business requirements are addressed.
Lead solution design workshops and participate in technical discussions throughout the project lifecycle.
Support system integration with enterprise applications including billing, finance, inventory, receivables, and customer engagement platforms.
Provide production support by performing root cause analysis and resolving design-related issues.
Support system configuration, troubleshooting, data migration, batch processing, and production deployments.
Ensure solutions comply with enterprise architecture standards, security guidelines, and business objectives.

Required Skills & Experience:-

Minimum 3 years of experience in Solution Design, Solution Architecture, or Enterprise Application Design for Telecom CRM and POS.
Strong understanding of CRM, POS, customer lifecycle management, sales processes, order management, and retail operations.
Experience designing and integrating enterprise applications using APIs and Microservices.
Hands-on experience with:
Java
Spring Framework
REST APIs
APIGEE
Microservices
Experience with system integration, production support, troubleshooting, and data migration.
Strong analytical, problem-solving, and stakeholder management skills.
Experience working in Agile or enterprise software delivery environments.

Preferred Skills:-

Experience in Telecom BSS and billing systems.
Knowledge of charging, rating, billing cycles, and high-volume batch processing.
Experience with API-based integration and enterprise application architecture.
Exposure to telecom order management (COM) platforms.
Hands-on development experience in Java-based enterprise applications.

Preferred Qualifications:-

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Experience in digital transformation and enterprise solution delivery.
Knowledge of enterprise integration patterns and distributed system architecture.