agile environment , Jira, Confluence, Digital delivery, Mobile technology, Business Analyst, Digital sales, Documentation, Technical business analysis, Claims lifecycle process, Customer Experience, Agile certifications, e-commerce, MS Projects, Customer Servicing, Ms Office Suite, user journeys, Product platform lifecycle management, System interactions mapping

Automation, Change management, Process improvement, Claims processes, Post-go-live verification, Risk controls, UAT execution, Regulatory Compliance, System enhancement, Fraud Management, BRD sign-off, STP opportunities, Operational training