The Product & Pricing Operations Manager is responsible for managing the global product and service catalogue, pricing framework, margin governance, and Salesforce data structure. This role ensures the accuracy, consistency, and alignment of all product data, SKUs, pricing models, and margin rules across regions. It also plays a key role in maintaining Salesforce data integrity, dashboards, and reporting to support decision‑making across Sales, Finance, Operations, and Product teams.

Product & Service Catalogue Management

Manage and maintain the global product catalogue, including SKUs, configurations, accessories, and service offerings.
Ensure product specifications, versions, and technical attributes are accurately documented.
Partner with R&D, Product Management, and Supply Chain to introduce new products and manage lifecycle updates.
Maintain catalogue consistency between ERP systems and Salesforce.

Pricing & Margin Governance

Maintain global pricing structures (catalog, distributor, and project pricing).
Monitor product margins and ensure adherence to company margin policies.
Support the creation of regional price books and pricing frameworks.
Track cost changes and coordinate with Finance and Operations to update pricing.
Provide pricing simulations and margin validation for commercial teams.

Salesforce Data Governance

Manage product, pricing, and opportunity structures within Salesforce.
Ensure high data quality, consistency, and completeness across all regions.
Establish and enforce data governance standards for Salesforce usage.
Support Sales with accurate configuration and pricing information within the CRM.

Reporting & Dashboard Management

Build, enhance, and maintain Salesforce dashboards and operational reports.
Provide visibility on pipeline, order intake, revenue, product mix, and margin performance.
Deliver data-driven insights and analytics to leadership teams.

Cross‑Functional Collaboration

Serve as a central coordination point between Sales, Product Management, Finance, and Operations.
Support New Product Introductions (NPI) including SKU setup and pricing preparation.
Align product data, pricing governance, and reporting with commercial strategy and operational needs.

Key Skills & Competencies

Strong understanding of product portfolio and lifecycle management
Expertise in pricing strategy, margin analysis, and governance
Proficiency in Salesforce CRM (data governance, reporting, dashboards)
Advanced Excel and data analysis skills
Strong cross-functional communication and alignment capabilities
Ability to manage complex catalogues and multi‑regional pricing structures

Preferred Education & Experience

Bachelor's degree in Business, Operations, or related field (Master's preferred)
5+ years of experience in Product Operations, Sales Operations, Pricing, or Business Operations
Experience in technology, payment devices, POS, or hardware industries
Strong Salesforce CRM knowledge, including advanced reporting
Experience in multinational or multi‑regional environments

Success Metrics

Accuracy and completeness of global product catalogue
Compliance with pricing and margin policies
Reliability and insights quality of Salesforce dashboards and reports
Speed and efficiency of SKU setup and pricing updates
Improved visibility for commercial and operational decisions