Agile, It Business Analysis, Cloud, Certified Scrum Master, Salesforce Service Cloud, Vendor management, Product analytics, Design Thinking, Product Management, Product-Centric Development, Application solutioning design and testing, Data Analysis

crm integration , Ivr, Requirements Gathering, Amazon Connect, Contact centre operations, Stakeholder Management, AI-enabled customer service solutions, Salesforce Service Cloud, Omni-channel customer service platforms, Call Routing, Agile product delivery, Telephony systems

crm integration , Requirements Gathering, Amazon Connect, AI-enabled customer service solutions, telephony systems, omni-channel customer service platforms, Process Analysis, vendor management, Business Analysis, platform administration, contact centre technologies

Cloud, It Business Analysis, Agile, Product Management, Data Analysis, Design Thinking, Application solutioning design and testing, Agent force, Salesforce Service Cloud, Product-Centric Development, CRM solutions, Product analytics, Process Automation, Salesforce platform

AI capabilities, Team Management, Product development lifecycle, Data, Security strategy