Job Summary

You will conduct site assessments, automate field operations, and manage cloud infrastructure to enhance operational efficiency and compliance. Collaborate with project managers and technical leads to drive data-informed decisions and improve service delivery.

Responsibilities

Conduct site assessments and technical evaluations to identify operational improvements and inform decision-making
Automate field processes by developing scripts and pipelines to increase efficiency and reduce manual tasks
Provision and configure Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions using Infrastructure as Code (IaC) tools and frameworks
Configure and manage middleware components within cloud platforms to support operational requirements
Implement and maintain CI/CD pipelines (e.g., SHIP-HATS) for field service delivery, infrastructure management, and middleware deployment
Manage and fulfill service requests by assessing technical impacts and resource needs to ensure timely resolution
Extract and document audit evidence to support compliance and regulatory requirements
Identify and assess field operational risks, proposing and implementing mitigation strategies including safety protocols and incident management
Engage with customers to collect feedback, resolve technical queries, and drive client satisfaction and service adoption
Ensure field operations comply with security and hosting requirements through continuous monitoring and adjustments
Support deployment and configuration activities to maintain operational readiness and performance

Required competencies and certifications

Experience in Managed Services for infrastructure (on-premise and cloud environments)
3 to 5 years of experience in BAU field operations including routine maintenance, monitoring, change management, and operational support
Knowledge of managed services delivery models, governance frameworks, and operational excellence methodologies
Experience in operational reporting and routine maintenance activities within BAU operations
Understanding of managed services commercial models, SLA structures, and performance measurement frameworks
Strong problem-solving skills and ability to apply data-driven decision making
Effective communication and technical writing skills to conduct user research and document findings

Preferred competencies and qualifications

Experience leading and managing technical teams such as field engineers
Expertise in cloud infrastructure and services including AWS, Azure, and Google Cloud
Proficiency in infrastructure automation and scripting tools such as Terraform, Ansible, and Python
Familiarity with DevOps practices and Site Reliability Engineering (SRE) methodologies
Hands-on experience with StackOps and SHIP-HATS platforms
Ability to gather and analyze customer requirements to support business case development
Experience managing multi-site field operations

IT Field Operations engineer /Product Specialist