About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

Casework Administration

Deliver exceptional customer service by attending to enquiries in a timely, professional, and client-centric manner through phone calls, walk-ins, and other communication channels.
Manage and triage incoming enquiries by providing accurate frontline support and directing them to the appropriate parties for timely follow-up and service delivery.
Handle sensitive, personal, and confidential information with utmost discretion, ensuring adherence to professional standards and organisational policies.
Maintain accurate and timely client and operational data in organisational and sector systems, and provide administrative support including data entry, filing, document preparation, and records management.
Support the preparation and consolidation of reports and documentation as required.

Centre Administration

Provide administrative and clerical support to support centre operations.
Coordination of office maintenance, equipment servicing, office and pantry supplies replenishment, vendor coordination, and staff wellness activities.
Process finance-related transactions and procurement requests in accordance with organisational policies and procedures.
Assist in workplace safety and emergency response procedures, including coordination of drills and safety checks.
Maintain a welcoming, professional, and organised front desk environment.

General Administration:

Provide logistical and administrative support for centre-based programmes and events, including venue setup, refreshments coordination, registration support, and other operational tasks.
Adhere to Standard Operating Procedures (SOPs), data protection requirements, workplace safety and health policies, and other organisational guidelines.
Work closely with the administrative team and centre staff to ensure smooth day-to-day operations and effective service delivery.

Other Duties:

Undertake other ad-hoc duties assigned to support centre operations.

Requirements:

A Levels/ Diploma holder
At least 2 years of related front desk, administrative or customer service experience
Strong customer service and interpersonal skills, with the ability to engage clients professionally and empathetically.
Proficient in Microsoft Office and comfortable using database or case management systems.
Good organisational skills, attention to detail, and ability to manage multiple tasks effectively.
Able to handle confidential information with professionalism and discretion.
Service-oriented, proactive, and able to work both independently and as part of a team.

Work Location: Bukit Panjang

If you're interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/
For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

Assistant Admin Executive (Family Service Centre - Bukit Panjang)