Bi Tools, Power Bi, Routing, Tableau, Sql, Confluence, Translation, AI and Automation in Support, Forecasting, Summarisation, Analytical Skills, Chatbots, LLM-powered agent assist, Looker, Customer Support, Service Operations, Capacity Planning, Excel Sheets, Customer Experience, Workforce Management, Knowledge search, zendesk, Automated triage

Omni channel retail environment, Analytical Skills, Sales Operations Planning, Buying, Financial Acumen, Planning Systems Tools, Inventory Management, Production Planning, Merchandise Financial Planning, Store Allocation, Demand Forecasting

Reporting KPIs, systems thinking, System-level integration, Technology transformations, Operational leadership, Analytical Skills, Data-driven decision-making, Cost management