MAIN TASK

As Flagship Store Manager the person will manage day by day operations in the Flagship Store. According to the Marketing and Sales Strategy the daily tasks will include showroom operations and events management.

MAIN ACTIVITIES

Customer management

. Welcome and engage every guest providing the best customer experience.

. Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

. Work with Business developers to constantly increase the traffic within the Flagship Store.

. Use of CRM system (Sales Force) to register the appointments and the relative follow-ups.

Showroom Management

. Maintain the showroom and the services offered with the high Company's standards and values.

. Ensure the Showroom is always in perfect condition (clean and tidy).

. Organize, manage, and supervise the showroom's maintenance together with the local suppliers.

. Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

. Keep the space always updated and upgraded with the last merchandising & marketing set-up.

. Assisting with the samples request and their relative storage.

. Insert the order of the local warehouse, using SAP HANA system

Event Management

. Help to organize events and the related operations (average 2 events per month)

Admin/Desk Office activities

. Manage the general enquiry by email and/or phone calls.

. Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

Requirements

. Strong customer-facing orientation, excellent client-centric approach.

. Fluent English and in Mandarin as the role may required to deal with Chinese speaking customers

. Passion for architecture and design.

. Good communication skills.

. Organization and problem-solving skills.

. Proficient in Microsoft office software (Word, Excel, Power Point).

. Basic knowledge of SAP HANA software will be a plus.

. The role may need to handle lifting on sample that is up to 10kg

Working hours:

Mon to Friday 10am - 7pm

Showroom Operations Coordinator