Role Overview:

This is a senior leadership role with full accountability across multi-site warehouse operations, solution design, commercial support, customer management, and P&L performance. The role requires a strong balance of operational excellence and commercial mindset, with the ability to design profitable solutions while maintaining service quality and cost discipline.

Responsibilities:

Operations Leadership

Provide overall leadership and governance for multiple warehouse and logistics operations.
Drive operational excellence across productivity, cost control, safety, quality, and service KPIs.
Lead, coach, and develop senior operations managers and site leadership teams.
Ensure operational compliance with regulatory, safety, and customer standards.

Warehouse Solution Design & Pricing

Lead or support warehouse solution design for new business and renewals.
Partner with commercial and solutions teams to develop cost-effective and scalable logistics solutions.
Validate operational assumptions including manpower, space, equipment, automation, and process flows.
Support pricing, tender responses, and RFQs, ensuring solutions are operationally sound and commercially viable.

P&L & Financial Ownership

Full accountability for P&L performance across assigned operations.
Drive margin improvement through productivity initiatives, cost optimization, and process re-engineering.
Ensure each project and customer contract is structured to deliver sustainable profitability.
Track financial performance at project and site level, identifying risks and corrective actions early.

Customer & Stakeholder Management

Act as senior escalation point for key customers.
Build strong, trusted relationships with strategic accounts.
Partner closely with internal stakeholders across sales, finance, engineering, and HR to deliver customer commitments.
Support contract negotiations, renewals, and scope changes from an operational and financial perspective.

Continuous Improvement & Transformation

Champion Lean / CI initiatives to improve efficiency and scalability.
Lead operational transformation projects including process standardisation, system implementation, and automation where applicable.
Translate business strategy into executable operational roadmaps.

Requirements

Proven experience in contract logistics / warehousing operations within logistics service providers.
Minimum 10–15 years of progressive experience, with senior management / director-level exposure.
Strong track record managing multi-site warehouse operations.
Solid experience in warehouse solution design, pricing support, and tender management.
Demonstrated P&L ownership with clear understanding of cost structures and margin drivers.
Strong commercial acumen – able to assess how each project is planned, priced, and delivered profitably.
Excellent leadership, stakeholder management, and decision-making skills.
Comfortable operating in a fast-paced, complex environment with multiple customers and projects.

Interested candidates please apply online or send your latest CV to [HIDDEN TEXT]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

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Operations Director (Logistics Warehousing)