Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable
services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly
focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of
business-critical services and expertise, including Global Finance & Operations Services (GF&OS),
Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real
Estate, Executive Support Services, and Business Insights and Analytics supported by transversal expertise in our product portfolios and excellence functions.

As a member of the management team for Global Finance and Operations Services (GF&OS), you will lead
and continue to scale our Global Travel & Expense (T&E) service line to support our growing business.

This role will play a key part in shaping the future operating model for T&E within GF&OS through
operational excellence, digital enablement, and continuous transformation.

This highly customer-centric role requires an individual with experience navigating complex stakeholder
environments and delivering outstanding service excellence. As a subject matter expert for T&E, you will
develop deep understanding of BCG policies and procedures, ensuring all GFOS T&E processes are run
effectively, efficiently and within business conduct parameters. You will support the continued evolution
of the T&E service line as we progress through a fast-paced and exciting transformation journey.

You will also be expected to proactively identify and embed emerging technologies, including AI-enabled
tools, automation, and analytics solutions, to enhance operational execution, decision-making,
productivity, and overall service outcomes across the T&E operations team.

Roles and responsibilities

Lead the Travel & Expense service line, as part of Global Finance Operations Services

Lead, motivate, coach, and develop a team of 3 direct-report managers, with overall leadership
responsibility for an organization of 40+ T&E professionals
Ensure delivery of an effective, efficient, and compliant T&E audit process, in accordance with
agreed procedures and policies
Act as the escalation point in resolving complex issues with key stakeholders
Maintain high quality of service levels, reporting against T&E service delivery KPIs to GFOS and
geography leaderships

Provide subject matter expertise for T&E, ensuring robust risk management

Develop an in-depth understanding of T&E policies for different geographies
Ensure processes are documented and harmonized, in collaboration with key stakeholders
Provide support in compliance aspects: reporting, investigation of specific cases, and analysis

Deliver continuous improvement of T&E service line

Continuously improve T&E services, in close collaboration with stakeholders
Initiate and drive simplification of processes to achieve cost savings, efficiency, and improved
user experience
Improve operating models through process redesign, standardization, automation, and
technology enablement
Identify and promote use of emerging technologies, including GenAI tools such as ChatGPT,
Claude, and other automation / analytics solutions, to improve execution, decision-making,
reporting, quality, and team productivity
Manage transition of T&E activity from sending geographies, ensuring successful knowledge
transfer to the GF&OS T&E team within agreed timelines
Support cross-functional projects and initiatives related to T&E
Build a continuous improvement mindset across the team, encouraging innovation, structured
problem-solving, and measurable impact tracking

What You'll Bring

Education & Experience

Bachelor's or Master's degree in finance & Accounting, with prior experience of working in a
global finance operations setup
14+ years of relevant experience in Finance processes with focus on expense to pay domain,
and a good understanding of finance operations setup, delivery, and process transformation
Experience of sustained successful performance in a fast-paced, intellectually intense, and service
oriented environment
Experience leading teams through process improvements and implementation of standardized
processes throughout large organizations
Experience in a T&E processes and system solution like Concur, Chrome River, etc.
Experience within a high volume business at operational level
Proven experience driving process transformation, technology enablement, automation, or AI-led
productivity improvements in a finance operations / shared services environment
Strong understanding of how digital tools, workflow technologies, reporting platforms, and
emerging AI capabilities can be applied to improve operational effectiveness
Experience promoting adoption of new tools and ways of working across large teams, including
change management, training, and stakeholder engagement

Who You'll Work With

We pride ourselves on a collaborative working environment and utilize digital tools to foster that
collaborative environment across a global company. Global Finance Operations Services aims to providing
best in-class operational excellence and execution through partnership, building trust and credibility. We
provide a foundation for ensuring smooth finance operations, coordinating change and performance of
individual processes with high service levels.

Additional info

YOU ARE GOOD AT

Functional and Technical Skills

Deep functional Finance shared services expertise
Deep understanding of global expense to pay domain, focus on T&E preferred
Providing insights to streamline and simplify processes and deliver value
Multi-tasking and prioritizing within a fast-paced, demanding environment
Operating within ambiguity, with a willingness to embrace an iterative process
Resolving complex issues/problems independently
Promoting responsible and practical use of GenAI tools such as ChatGPT, Claude, and similar
platforms to improve productivity, knowledge sharing, and problem resolution
Driving innovation and continuous improvement in a large-scale operations environment
Leveraging data, dashboards, and operational insights to identify trends, improve
performance, and support proactive decision-making

People Management & Leadership

Leading with honesty, integrity, a proactive and positive attitude, and a desire to deliver beyond
expectations
Taking the initiative, and using sound judgment to operate with minimal direction
Defining resource plans, team members role and scope, recruitment, performance evaluation,
engagement, and retention efforts to ensure stable team support
Promoting individual growth by ascertaining and communicating performance expectations,
providing performance feedback, and sharing potential career development pathways
Coaching to provide team with personal development to help them maximize their potential
Fostering a culture of innovation, continuous improvement, and technology adoption across
the team

Stakeholder Management and Communication

Influencing with ability to develop stakeholder buy-in and trust
Navigating complex matrix organizations
Communicating in a mature and thoughtful manner, demonstrating credibility, and displaying
executive presence
Collaborating with the internal teams and stakeholders

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.

Global Finance and Operations Senior Manager - Travel & Expense​

Global Finance and Operations Senior Manager - Travel & Expense