Job Description:

Job Objectives

Promotes Quality in all the products and services provided to customers by Airbus Customer Services in Asia Pacific by ensuring regional quality KPI management and leading within Asia Pacific region in service quality investigation feedback in co-ordination with Airbus Quality Program.

Job Responsibilities

Conduct investigation of customer issues and more specifically quality related problems with Airbus product, support or services. Leading the communication with SC and customer as interface ensuring feedback loop with customer is closed.
Ensure that quality KPI's required for Airbus Services Asia Pacific (ASAP) are delivered via applicable monitors, tracking and reporting
Create and manage (as required by SC3 and APQ) quality reports for ASAP customers providing summary reports on key quality issues with relevant containment and preventative actions
Support Head of Quality Customer Services (APQ) in terms of representation of QC, dealing with Aviation Authorities, Customers and other certifying bodies to ensure compliance with regulations, certifications and approvals.
Promote the awareness of quality within ASAP personnel and contribute to coaching and training to ensure the correct quality skills and competences and are motivated to build quality throughout each process.
Ensure the quality of local process operations in ASAP are in line with Airbus QMS.
Support business units of ASAP in terms of continuous improvement through application of quality tools and methods including Practical Problem Solving (PPS).
Contributes to a positive work environment, fostering good relationship with Q & S stakeholders

Job Requirements

Bachelor Degree or above - in quality or engineering background. Alternatively Licensed Aircraft Engineer
Minimum 3 years working experience in quality or minimum 7 years working experience in aviation
Knowledge of Quality tools (PPS, APQP, FMEA, etc.)
Good English level both on speaking and writing
Good communication and presentation skill, good ability to work independently
Sensitive to cultural diversity

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Singapore Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Quality Assurance

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Quality Customer Services