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Senior Travel Agent - Publicity Entertainment (Remote)

Full time, Singapore

You'll be working for Netflix, the world's leading streaming service. With an operation that covers 190 countries and that's transformed so many lives. You'll be dynamic, flexible with both your hours of work and work location and be passionate about providing first-class customer service as you move your travellers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.

You'll love the challenge of the fast-paced world of Entertainment travel and will work closely with your network during key stages of Publicity, including promotion of films and series. You will also be a key player in moving talent to and from Publicity events, such as film festivals and award shows. You'll appreciate that no two days are ever the same and will welcome the chance to play a leading role in the drama. As one of our Entertainment Travel experts, you will be the go-to person for Netflix travellers.

As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you'll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in the Netflix culture.

This position may require support of other areas on the Netflix account such as Production, Relocation and Candidate Travel**

As a Senior Travel Agent - Publicity Entertainment, you will

Accurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment. Travel could be for A-listers, VIPs, Talent, Press, and groups.
Provide creative solutions to ensure the publicists requirements are met
Being aware of their budgets and offering the best solutions possible
Understand the needs of Publicists and travelers, appropriately guiding them to the best solutions
Handle amendments, cancellations, and schedule changes, including the recalculations of domestic and international airfares
Handle accommodation, meet & greets, chauffeured cars, lounges, and other VIP services
Deliver great customer service each and every time, showing your enthusiasm for working with the clients
Update Travel Manifests and travel logs
Ensure accuracy in itineraries, and back-office invoicing and billing
Keep up to date with the changing nature of travel resulting from the pandemic
Provide visa and country entry restriction guidance
Work with colleagues in different regions to provide a successful global follow the sun operation

About You

Previous entertainment travel experience or VIP travel is essential
A strong working knowledge of Sabre GDS and good fares and ticketing expertise
Good worldwide geography and keen attention to detail
Proven ability to handle multiple priorities simultaneously, able to adapt to change
Ability to work flexible hours – with possible occasional bank holiday working
Ability to work independently, exercising discretion and judgement
Proven excellent customer service provision and problem resolution skills
Ability to work under pressure
Adaptable to aspects of the client culture
Ability to work with international teams to serve a common goal
Experience with handling small or large groups would be beneficial

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world's largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment's notice!

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

https://www.bcdtravel.com/blog/
https://www.linkedin.com/company/bcd-travel/
https://www.instagram.com/bcdtravel/
https://www.facebook.com/bcdtravel/

You'll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Ready to join the journey Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [HIDDEN TEXT].

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