Company Overview

Trinet Technologies is a leading provider of integrated security and surveillance solutions, specializing in CCTV, Video Analytics, Access Control, Visitor Management, AI-powered security systems, and command center solutions.

Job Summary

The Sales Operations Coordinator supports the sales team by managing quotations, sales orders, customer documentation, CRM records, project coordination, and administrative processes. This role collaborates with Sales, Finance, Procurement, Logistics, and Project teams to ensure operational excellence and customer satisfaction.

Responsibilities

Prepare accurate quotations, proposals, and tender documentation to support sales efforts
Process sales orders promptly and ensure precise order entry into systems
Coordinate sales activities and assist the sales team throughout the entire sales cycle
Maintain and organize customer records, contracts, and sales documentation for easy retrieval and compliance
Monitor project delivery schedules and communicate updates to customers to ensure transparency
Serve as the primary liaison between customers and internal departments to facilitate smooth communication
Respond promptly to customer inquiries regarding quotations, orders, project schedules, and documentation
Follow up on customer requests to ensure timely resolution and satisfaction
Assist in preparing tender submissions and gather supporting documents to meet requirements
Coordinate with suppliers to obtain pricing and product information for accurate tender and sales support
Track project documentation and ensure compliance with internal and external requirements
Liaise with Finance to support invoicing processes and resolve billing issues
Coordinate with Procurement and Operations teams to confirm product availability and delivery schedules
Support management with various administrative tasks to enhance operational efficiency

Required competencies and certifications

NITEC or Diploma in Business Administration, Sales & Marketing, Management, or related disciplines
1-2 years of experience in Sales Administration, Sales Coordination, Sales Support, or Sales Operations

Preferred competencies and qualifications

Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook
Strong organizational skills to manage multiple tasks and deadlines effectively
Effective communication and interpersonal skills to engage with customers and internal teams
High attention to detail to ensure accuracy in documentation and order processing
Ability to work independently with minimal supervision