Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

We are seeking a highly skilled Automation Engineer (L3/L4) to drive automation strategy and execution across multi-technology environments. This role is responsible for ensuring delivery of high-quality managed services by proactively managing, monitoring, and resolving complex, escalated technical incidents through automation and engineering excellence.

The primary objective is to reduce manual effort, improve service reliability, and enable near real-time resolution of incidents using automation frameworks, DevOps practices, and advanced tooling.

This is a senior and strategic role, operating across diverse technology domains including cloud, infrastructure, networking, security, and applications. The engineer will also act as a technical escalation point (L4), mentor teams, and lead continuous improvement initiatives through automation.

Key Responsibilities

Automation & Engineering

Design, develop, and maintain automation frameworks using tools such as Ansible, Terraform, and scripting languages.
Identify opportunities to automate repetitive operational tasks and reduce manual intervention.
Build and manage CI/CD pipelines (GitLab, Jenkins, GitHub Actions) for infrastructure and application automation.
Maintain version-controlled automation code ensuring reusability, auditability, and scalability.

Advanced Incident & Problem Management

Provide L3/L4 support for complex, escalated incidents and service requests.
Perform root cause analysis (RCA) and implement permanent fixes through automation.
Leverage automation to enable proactive issue detection and self-healing systems.
Ensure all incidents are resolved within SLA commitments.

Cross-Technology Operations

Support environments across Cloud (AWS, Azure), Virtualization (VMware), Storage, Security, Networking, and Applications.
Automate infrastructure provisioning and lifecycle management across multi-platform environments.
Integrate tools across domains for end-to-end operational visibility and orchestration.

DevOps & SRE Practices

Implement DevOps and Site Reliability Engineering (SRE) principles to improve system reliability and performance.
Reduce operational toil and enhance system observability.
Define SLIs/SLOs and support performance optimization initiatives.

Change & Release Management

Manage and execute complex change requests, ensuring risk mitigation and compliance.
Support automated deployment pipelines and infrastructure releases.
Maintain audit trails and documentation for all change activities.

Security & Compliance Automation

Integrate security tools such as CyberArk, Opswat, Splunk into automation pipelines.
Enforce compliance through automated scanning, patching, and policy enforcement.
Ensure secure credential management in all automation workflows.

Disaster Recovery & Resilience

Automate backup, recovery, and disaster recovery processes using solutions like Veeam, Rubrik, VMware SRM.
Participate in DR drills and ensure automated failover capabilities.

Collaboration & Leadership

Act as a technical mentor for L1/L2/L3 engineers and drive knowledge sharing.
Collaborate with clients, stakeholders, and cross-functional teams to deliver managed services outcomes.
Lead automation initiatives and contribute to strategic platform improvements.

Required Skills & Competencies

Strong experience in automation tools (Ansible, Terraform)
Expertise in DevOps practices and CI/CD pipelines (GitLab, Jenkins, GitHub)
Hands-on experience with cloud platforms (AWS, Azure)
Strong scripting skills (Python, Shell, PowerShell)
Experience with containers (Docker, Kubernetes)
Knowledge of VMware virtualization and infrastructure automation
Exposure to monitoring, security, and ITSM tools (Splunk, CyberArk, etc.)
Strong troubleshooting and analytical skills across multi-technology environments
Experience working in managed services / production support environments

Preferred Skills & Certifications

AWS Certified Solutions Architect / Azure Architect Expert
VMware Certifications (VCP-DCV, SRM, vRA)
Certified Kubernetes Administrator (CKA)
Veeam Certified Engineer (VMCE) / Rubrik Certification
Knowledge of SRE frameworks and reliability engineering practices

Key Competencies

Automation-first mindset with focus on efficiency and scalability
Strong problem-solving and analytical thinking
Ability to work independently in high-pressure environments
Excellent client communication and stakeholder management
Continuous improvement and innovation mindset

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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Cross Technology Managed Services Engineer