Job description:

Position Summary

The Business Management Office will help the BCS CEO to drive strategic alignment across different divisions in BCS, oversee the planning and execution of strategic projects, strengthen the organization capabilities, and monitor critical deliverables.

The Lead Associate, BMO role will support the Head of BMO, Division Heads, and BCS CEO on key strategic priorities and enterprise initiatives. The incumbent will help to drive structure, clarity, and execution across CEO‑sponsored focus areas, while ensuring disciplined follow‑through and effective coordination across the organisation.

The role combines strategic support, execution tracking, and structured support for senior leadership forums. It is suited to someone who is comfortable operating across ambiguity, engaging with senior stakeholders, and converting strategic direction into tangible progress.

Key Responsibilities

CEO Strategic Priorities & Enterprise Initiatives

Support the CEO and senior leadership on selected strategic focus areas, which may include (but are not limited to):

Pricing and cost optimisation initiatives
Technology‑enabled business initiatives and digital transformation efforts
Cross‑functional priorities requiring CEO‑level sponsorship

Help structure problem statements, frame key issues, and synthesise inputs from multiple stakeholders
Prepare high‑quality briefing materials, discussion papers, and summaries to support senior‑level discussions and decision‑making
Track progress, milestones, risks, and dependencies across key initiatives, surfacing issues that require senior leadership attention
Support alignment and coordination across functions to maintain momentum and ensure delivery against agreed priorities

Senior Leadership Committees & Forum Support

Provide end‑to‑end support for selected Board, management, and working committees sponsored by the CEO or senior leadership
Work closely with forum chairpersons and senior stakeholders to:

Develop clear, outcome‑oriented agendas aligned to strategic objectives
Distinguish between decision, discussion, and information items
Ensure forums are purposeful, well‑structured, and decision‑focused

Coordinate with stakeholders to source, consolidate, and quality‑check meeting materials
Support meeting logistics where required to ensure smooth conduct of forums
Attend meetings and produce accurate, concise, and formal minutes, clearly documenting:

Key discussion points
Decisions taken
Action items, owners, and agreed timelines

Execution Tracking & Follow‑Through

Maintain oversight of actions and commitments arising from CEO‑level discussions and senior leadership forums
Proactively follow up with stakeholders to ensure timely progress and closure of agreed actions
Identify delays, risks, or misalignment and escalate appropriately to maintain execution discipline
Provide structured tracking and transparent reporting across multiple concurrent priorities

Quality, Discipline & Ways of Working

Ensure clarity, quality, and consistency across all outputs from the Business Management Office
Maintain organised records of agendas, materials, minutes, decisions, and action trackers
Continuously refine templates, formats, and working approaches to improve effectiveness and efficiency
Contribute to ongoing improvements in senior leadership forums and enterprise‑level decision‑making

Requirements

Education and Experience

Bachelor's degree in Business, Accounting, Information Technology or a related field
Around 5 years of relevant work experience in a Chief of Staff office, COO Office, or similar roles; candidates with fewer years of experience may be considered if they demonstrate strong relevance and capability

Skills and Knowledge

Proven experience supporting CEO‑level or senior leadership agendas in a corporate environment
Excellent written and verbal communication skills, with the ability to distil complex topics clearly and professionally
Highly proactive, dependable, and comfortable operating with ambiguity
Structured thinker with a practical, solutions-oriented mindset
Strong organisational skills with a high level of attention to detail and follow‑through
Strong ability to operate across strategy development, execution tracking, and stakeholder coordination
Confidence and maturity in engaging with senior stakeholders and driving actions to completion
Professional, discreet, and trusted with sensitive and confidential matters
Able to work independently while remaining closely aligned to CEO priorities
Demonstrated experience supporting enterprise wide or cross functional initiatives
Exposure to technology or digital initiatives is strongly preferred
Experience working in a regulated industry is preferred
Consulting experience (e.g. strategy or transformation) is an advantage but not required

Lead Associate, Business Management Office