Dynamics 365, Servicenow, Microsoft Exchange Online, PowerShell, Microsoft 365, Azure Ad, Entra ID, OneDrive, Teams, Sharepoint, ITSM tools, zendesk

Okta, M365, Intune, Iso 27001, Windows, Slack, Linux, Macos, Google Workspaces, SOC2, security fundamentals, NIST 800-171, Jamf, Zoom

IT Support (Hardware and Software Troubleshooting), Customer Service Support IT Service Management (ServiceNow or similar tools), Network Management (Basic Networking and Connectivity), Problem Management and Root Cause Analysis

Iphone, Intune, Ipad, Bitlocker, Configuration, Macos, Imaging, Apple devices, Windows 11, basic network troubleshooting, Microsoft Office Suite, ticketing system, break-fix support, Filevault, O365 support, device provisioning, BSOD crash diagnostics, Deployment