About the role

The role supports our SEA General Property Underwriting teams in Singapore in the handling of insurance business for our corporate customers and their brokers in addition to support branch operations from a governance and projects standpoint. Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability and accuracy of the underwriting process as well as the service delivery to customers and brokers. This position may require occasional travel for business meetings or training.

Your main tasks will include the following:

To support operations activities to accurately reflect the terms and conditions of business written in our systems
To mainly manage property/casualty deals in close collaboration with the Underwriter
To support the Underwriting team with renewal preparation (deal analysis of renewal accounts) and endorsement triaging and preparation
To prepare and issue documents (binders, policies, endorsements and certificates) to our customers
To issue invoices where required, including Insurance Premium Tax calculations, and work with our centralized Technical Accounting team to follow-up on outstanding premium positions
To be in contact with our customers and brokers on a regular basis and attend customer and broker meetings

Additionally you will:

Manage and monitor the workflow, plan workforce management and capacity planning
Act as key contact for business lines supported with regards to quality of work provided, standards of service, and Service Level Agreements
Functions as Business Expert and liaison on the development and maintenance of Standard Operating Procedures, complaints resolution, drive improvement initiatives.

Contribute to local governance activities such as KPI monitoring, Business continuity planning, management meeting.
Compile, sort, review and verify data accuracy using source documents, detect errors, and initiate correction while following-up with customer or process owner regarding any inconsistencies found
Follow-up on outstanding information or items as per internal guidelines following standard operating procedures.

About the team

In APAC Operations we provide support to the Corporate Solutions (CorSo) Underwriting Teams in handling insurance and reinsurance business for corporations and/or their captives.

This role is based in Singapore and would require you to attend the Operations and Underwriting team meetings, which needs you to be proficient in both, skills and experience, all committed to bring success to Corporate Solutions. In this role you will work closely with the APAC Operations teams in onshore and offshore locations.

About You

You are:

Passionate about delivering excellent service to our customers and brokers
Actively contributing to the team spirit and ability to build and maintain effective working relations with people in a multicultural environment
A highly motivated individual with ability to work independently and proactively, always keeping our customers needs in mind
Accountable to deliver timely and accurate business processing also during peak times
Enjoying an agile and fast paced work environment

You have:

A University Degree
Minimum of 4-5 years of meaningful job experience and understanding of Re/Insurance business in the insurance industry
Property and Casualty Insurance Knowledge - any additional other line of business experience is very welcome
Any additional people management experience will be an added advantage
Excellent communication skills - reading, written and verbal
Strong analytical skills and attention to detail
The ability to prioritize, plan, coordinate and manage personal work
Strong user skills in Microsoft Office Package (special focus on Excel and PowerPoint)

We are looking forward to your application!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on any aspects. Your role will contribute to Customer Centricity, which is one of our core values in Swiss Re.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords:
Reference Code:138487

Underwriting Analyst

Underwriting Operations Analyst (Property Insurance)