The Deputy Director, Technology Delivery and Products is a leadership role responsible for end-to-end ownership of technology delivery and product outcomes across the organisation. The role ensures that technology initiatives are delivered as scalable, secure, and well-adopted products, with strong engineering discipline and measurable business impact.

This role plays a critical part in transforming technology delivery into a disciplined, product-oriented organisation, working closely with business leaders, the CTO Office, and Technology Operations. It is responsible for enabling the delivery of high-quality, scalable, and secure digital and AI-enabled solutions.

Key Responsibilities:

Product Ownership & Business Outcomes

Own and manage the full product lifecycle from definition and design through build, scale, and optimisation
Translate business demand into clear product roadmaps, backlogs, and delivery scope
Drive measurable business outcomes, value realisation, and user adoption
Establish structured product governance, release planning, and lifecycle discipline

Technology Delivery Execution

Lead predictable, high-quality delivery of enterprise systems, digital platforms, and AI-enabled solutions
Enforce delivery standards covering Agile/DevSecOps practices, coding, testing, quality, and release management
Manage delivery performance across timeline, scope, cost, and quality
Build a strong root cause analysis culture, reducing recurring defects and delivery issues

Solutioning & Architecture Alignment

Lead solution design and technical decision-making for complex initiatives
Ensure all solutions comply with enterprise architecture, security, data, and integration standards
Balance speed, cost, risk, and long-term sustainability in delivery decisions

Transition to Operations & Production Readiness

Ensure solutions meet production readiness criteria prior to go-live
Drive structured handover to Technology Operations (documentation, SLAs, support model)
Improve post go-live stability through shift-left and quality improvements

Digital, Data & AI Product Scaling

Deliver digital, data, and AI initiatives as enterprise-grade products
Partner with Data & Analytics teams to embed data-driven and AI capabilities
Ensure validated innovation use cases are industrialised and scaled effectively

Stakeholder & Leadership Engagement

Act as a senior technology partner to business stakeholders
Provide transparent reporting on delivery progress, risks, and trade-offs
Serve as the single point of accountability for delivery commitments
Build, mentor, and lead high-performing product, delivery, and engineering teams

Requirements:

Qualifications

Degree in Computer Science, Engineering, Information Systems, or related discipline

Experience

12-15 years of progressive experience in technology delivery, digital products, or enterprise systems
Proven track record delivering large-scale, mission-critical systems end to end
Demonstrated capability in turning around or maturing delivery organisations
Experience with Agile, DevSecOps, and modern software engineering practices
Exposure to digital, data, or AI-enabled solutions at scale is highly desirable

Skills & Competencies

Strong people and stakeholder leadership skills
Deep understanding of product-led and engineering-driven delivery models
Solid grasp of enterprise architecture and integration environments
Strong problem-solving and root cause analysis mindset
Clear, confident communicator able to engage senior leaders