Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of hands-on hardware skills and high-level system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.
Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.
Hardware & Asset Lifecycle:
- Manage the complete asset inventory and conduct regular audits.
- Perform hands-on hardware repairs and upgrades (RAM/SSD).
- Coordinate procurement and delivery for the Malaysia office and other regional branches.
AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.
Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.
Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.
Endpoint & Security Management:
- Ensure all endpoints are compliant with Group Policy and joined to the AD.
- Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.
- Coordinate with HQ on security incident response and threat mitigation.
Server & Infrastructure Maintenance:
- Perform regular server updates, patching, and performance tuning.
- Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.
Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

Education:Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.
Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.
Technical Proficiency:
- Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.
- Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.
- Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.
- Security: Experience with EDR tools, vulnerability scanning, and endpoint security.
Soft Skills:
- Adaptability: Ability to switch mindsets from fixing a printer (Deskside) to configuring a cloud resource (System Engineer).
- Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ

System Support Engineer