Role Overview

We are looking for a proactive and detail-oriented Operations Intern to support the daily operations of the company. This internship offers hands-on exposure to project coordination, operational processes, customer service support, and cross-functional teamwork within a fast-growing home improvement and installation business.

Key Responsibilities

1. Operations Coordination

Assist with daily operational and administrative tasks.
Support scheduling and coordination between sales, operations, and installation teams.
Track project progress and ensure operational records are updated accurately.

2. Project & Customer Support

Assist in monitoring project timelines and installation schedules.
Follow up with internal teams on project status updates.
Support customer service and operational inquiries when required.

3. Documentation & Process Management

Maintain operational reports, records, and filing systems.
Assist in preparing operational documents, forms, and reports.
Ensure data accuracy across internal systems.

4. Cross-Department Exposure

Work closely with Sales, Marketing, Customer Service, HR, and Operations teams.
Participate in process improvement initiatives and operational projects.
Provide general administrative support to management when required.

5. Continuous Improvement

Identify opportunities to improve workflow efficiency.
Support implementation of new operational processes and systems.

Requirements

Currently pursuing a Diploma or Degree in Business, Operations, Logistics, Management, or related disciplines.
Proficient in Microsoft Excel, Word, and Google Workspace.
Strong organizational and communication skills.
Positive attitude and willingness to learn.
Able to work independently and in a team environment.

Learning Opportunities

Exposure to operations management within a growing SME.
Understanding of project coordination and customer journey management.
Experience working with multiple departments and stakeholders.
Hands-on involvement in process improvement and business operation

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