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Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Cloud Computing, Itil Framework, Automation Tools, Agile Methodologies, Incident Response, Service Management, Project Management, Data Analysis, Risk Management, Vendor Management

Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment