Job Description

Regional Project & Change Management: Lead and manage regional process improvement projects and system enhancement initiatives to scale Card Operations across multiple markets. This is a strategic, project-driven role focused on aligning best practices across countries, not a daily BAU production role.
Card Lifecycle Optimization: Architect and enhance end-to-end card operational workflows to deliver an exceptional customer experience, specifically spearheading initiatives across:

Fulfillment & Personalization: Optimizing regional vendor management frameworks for card plastics procurement, printing personalization, and distribution logistics.
Onboarding & Activation: Refining system capabilities and workflows for seamless customer onboarding and card activation.
Transaction & Authorization: Partnering with internal technical teams and external payment networks to monitor transaction flows, optimize authorizations, and strengthen fraud detection capabilities.
Reconciliation & Settlement: Designing automated frameworks for daily reconciliation and establishing advanced troubleshooting protocols for financial anomalies.

Cross-Functional Scope Expansion: Act as a flexible operational leader with the opportunity to expand your project portfolio beyond card infrastructure into adjacent regional workstreams, including Customer Service, KYC, and Fraud Operations.
Performance Tracking & Governance: Establish, monitor, and analyze operational metrics across key regional markets. Conduct structured root-cause analyses to identify quality gaps and drive automation.
Standard Operating Procedures: Harmonize and streamline regional standard operating procedures (SOPs) to ensure regulatory compliance and operational consistency across multi-country teams.

Requirements

Education: A Bachelor's Degree in Finance, Commerce, Accounting, Business, or a related field.
Professional Experience: Minimum 4 years of working experience, preferably combining a Financial Services Management Consulting background with hands-on exposure to digital banking operations, is preferred.
Domain Expertise: Direct prior context and deep functional experience in Card Operations, covering the core pillars of vendor personalization/fulfillment, customer card onboarding, network transaction flows, and daily reconciliation/settlement.
Project vs. BAU Mindset: Proven track record of delivering complex system enhancements and process transformation projects, rather than purely executing routine BAU operational tasks.
Agility & Growth Potential: Demonstrated interest and capability to quickly learn and scale project management efforts across new operational domains (e.g., KYC, Customer Experience, Fraud Ops).
Stakeholder & Regional Experience: Exceptional communication, planning, and organizational skills, with a proven ability to coordinate with cross-functional, multi-country teams and external card networks.
Analytical Power: Advanced analytical and quantitative skills with a framework-driven, solution-oriented mindset.
Drive: High energy, self-motivated, and thrives in a fast-paced, high-growth technology environment by successfully prioritizing high-impact tasks under tight deadlines.

Regional Operations Specialist - Digital Banking