IMPORTANT: Work Location / Training Arrangement

The successful candidate will undergo training at our current clinic for the first 3-6 months. After the training period, you will be deployed to our Hougang clinic.

Job Description

Patient registration in the clinic, scheduling of patients appointments including sending reminders
Answering phone/SMS and email queries promptly
Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations.
Preparing patients medications for doctor to check, and dispensing medication
Assist in performing simple inclinic procedures such as ECG and nebuliser treatments (training will be provided)
Assist doctor during consultations / chaperone duties
Handle 1st level patients complaints
Maintain and update all patients records and in according to standard guidelines
Assist in the daily running of the clinic and the upkeep of the clinic
Manage medication, consumables and equipment including replenishment and housekeeping
Any other administrative work involving patients care / records / the daily operation of the clinic

Job Requirements

5.5 days week (Weekday + 1 Sat/Public Holiday). Ability to commit to work on rotating (AM, Noon & Evening) and weekend/Public Holiday shifts. No overnight shifts.
Diploma in any discipline / GCE A Level / O Level / Higher NITEC
At least 1 year experience in hospital/ medical clinic operation/front desk duties
Experience in submission of insurance and Medisave claims
Familiarity with clinic operations and/or usage of Plato CMS will be an added advantage
Keen service attitude towards customer care and learning
Ability to work in a team dependably.

Advantage (Not a definite requirement)

Prior experience as an enrolled nurse.
Ability to move between different clinics if needed, offering support where there are staffing gaps or increased demand.
Familiarity on the usage of Plato CMS will be an added advantage
Able to speak in Mandarin / Diaclets (to converse with Mandarin/Elderly speaking patient who could only speak Mandarin / Diaclets)

Salary will commensurate with experience.

Clinic Assistant (Full-Time) - HOUGANG